I had several customers contacting me over the last few days as the UPS tracking numbers were bot showing ANY scans. I started tracking the corresponding USPS tracking numbers and they were being held/returned because POSTAGE WASN'T PAID. To make this even worse, when I contacted shipstation tonight, I found out THIS WAS A KNOWN ISSUE!! NOWHERE on the shipstation status page OR in any emails from shipstation is there a warning NOT to use this service or a notification that there was a problem. I have angry customers, hundreds of dollars of orders in limbo, and the shipstation response is "we are working on it and may resolve the issue within 72 hours, but we can offer you a free month of service.". 😳
WHY WOULD YOU CONT8NUE TO ALLOW A SERVICE TO BE ISED IF THIS WAS A KNOWN ISSUE!!