I got an order from Ukraine recently and was searching through the carriers to see if anyone shipped there. There aren't many carriers that do. But according to the ShipStation system, GlobalPost shipped there so I selected the option and did all the things I'm supposed to do, paid $14.71 for the label and mailed the package.
The package was returned to me, apparently because GP does not, in fact, ship to Ukraine. Okay, bummer, mistakes happen. I ask for a refund and both GP and SS are refusing to refund my purchase.
GP won't refund the purchase to me because, "GlobalPost claims are only processed and approved for shipping services that include a GlobalPost tracking event to the final destination."
If I'm understanding this correctly, I'm asking for a refund because GP won't ship it to the final destination and GP is refusing to refund it because they only refund if it tracked to the final destination. Make that make sense.
ShipStation won't refund the $14.71 for the same reason as GP. They did offer me a $10 courtesy credit. At this point this is an issue of principle. ShipStation sold me a worthless label and are fine keeping my money.
This is the essence of this entire scenario:
