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Small Package via UPS to Sweden is 255 Dollars

  • Dec 1, 2025 6:44 PM UTC
  • 2 replies
  • 0 views
MrVoid

I got an order from a customer in Sweden. The products weigh around 4 pounds and have a declared value of around 180 USD. The box itself is about 8in x 6in by 12 in. Somehow UPS Worldwide Saver shipping costs came out to 255 dollars. what is going on here? Is this a glitch? I checked everything and I dont see any reason it should be this expensive. The weight, the declared value and everything else is normal. This is 3 times as expensive as USPS expedited shipping (which is already obscenely expensive).

 

2 replies

CaraAdmin
  • CaraAdmin
  • Community Manager
  • Dec 1, 2025 7:51 PM UTC

Hello @MrVoid!

First, welcome to the Community! We’re so glad you’re here. This space is an excellent resource for finding answers, sharing feedback, and suggesting new product features—we hope you find it both helpful and inspiring!

For issues like this—especially when troubleshooting rate concerns—the best next step is to contact our support team at support@shipstation.com. They can walk you through detailed troubleshooting and provide solutions tailored to your specific setup. Sharing screenshots, sample orders, or any error messages you’re seeing will also help them move things along more quickly and ensure they have everything needed to assist you efficiently.

Happy Shipping!

-Cara

DGfx
  • DGfx
  • Employee
  • Dec 23, 2025 7:03 PM UTC

We encountered this. Shipstation now automatically checks the box that states "shipper pays duties and customs". It's under the UPS account number on the bottom right of the order on shipstation. Make sure that is checked off. The price should go down. 

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