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The billing preference DPT is missing or its value is invalid.

  • Jun 9, 2023 5:34 PM UTC
  • 2 replies
  • 0 views

Hi,

I keep getting this alert:  Property: shipment.References. Error: The billing preference DPT is missing or its value is invalid. (Generic). (400, fe739f8d-84ee-436a-9088-56eaf19c9fd1).

I just can't create and print my labels. Have you ever get this kind of issue?

Thanks.

    2 replies

    Manager-Erin

    Hello @tissugarceau , 

     

    Welcome to the community, we are so happy to have your here with us. 

     

    If you are still receiving this error, I would recommend reaching out directly to our support team as other members would unlikely be able to assist with this one. Also the support team will have the proper tools to get to the root of this error. 

     

    -Erin: Your Friendly ShipStation Community Manager 

    • watkins
    • Sep 5, 2023 2:51 PM UTC

    Good morning
    I too have the same problem
    The billing preference DPT is missing or its value is invalid

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