A week ago UPS disappeared as a carrier on my Shipstation bronze account. In a chat, tech support said UPS had locked the account. I checked with UPS, they said there is no problem with the account. I can log into UPS and ship with the same account directly with no issue, but Shipstation will not let me add them as a carrier. Since then I have tried to contact Shipstation several times with no success. Last week was our big holiday shipping period. The majority of my orders were UPS. I sent several of them directly with UPS, and several via USPS. It has cost me a lot of extra money to do this. Is Shipstation support really this bad?
Unable to use UPS
Hello Info35,
Thank you for being a part of our community and for your post.
I apologize for the experience you had while attempting to contact support. I know that there was a small outage related to UPS around this time that was resolved. Were you able to add your account back or are you still having issues with this?
Please let us know.
-Erin: Your Friendly ShipStation Community Manager
Hi
i have been having same issue. for couple of months now, I was given same excuse, and was asked to contact UPS directly as they are blocking it, This does not make any sense as when i called them, they had no idea what are you talking about, All in all Shipstation's Own UPS account is on but not our own when we want to add it,
On same note, We have checked off USPS account of shipstation as carrier and still showing. NOW THIS is the error, shipstation is not fixing at all for nearly 12 months of longer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.