I am wondering if anyone else is running into this issue.
I run logistics for my company. I have been having issues when some packages can not be delivered (most of my packages sent out need a signature upon delivery), they will be sent back to the CEOs house, even though our Ship from and Returns address is set to our warehouse location. I can create return labels no problem. Even the shipstation billing to set to the warehouse location. Maybe cause the actual account holder is the CEOs?
While Shipstation is investigating the issue, im suspecting its because im printing UPS labels, but with shipstation. I did NOT link our actual business UPS carrier account.
I decided to link our actual carrier account hoping this will fix the issue (even though we have to pay extra to add our own carrier)?
Hopefully someone can help!