When I try to purchase a UPS label I get a message that says my "UPS by Shipstation" account has insufficient funds. There is more than enough money in my Shipstation account. If I push "Continue" on the insufficient funds page (which would normally purchase the necessary funds to complete the order), it just sits there and does nothing.
On my Carriers page, the UPS option is greyed out. If I "Activate" it, nothing happens -- still gray.
I have successfully purchased labels through USPS, so the funds are there and my account seems to be in good order, except for the UPS portion of it.
Anyone have any idea what might be going on?
Thank you for any replies
