We have been complaining to ShipStation since Early fall 2020 about how all of a sudden our UPS labels are converting to cm and kg.
We submit the details in lbs and kg, UPS bills is in lbs and inches. The issue gets worse because the back and forth from quoting to labeling to billing causes small packages to be up charged from 1 lbs to 2 kg.
mall other carriers are labeling and billing without issue.
