Hi, Been using shipstation for several years. Suddenly, UPS isn't showing in my list of carrier options even though it's setup in my list of carriers. I've disconnected and reconnected a few times hoping that would solve the issue. That didn't work. I've reached out to customer service but they don't respond at all.
Does anyone have any suggestions? Thank you.
Best answer by MikeATX
Thanks for the reply. Just figured it out. I had to choose "Postage Provider" in order to see the UPS service option. In the two years I've been using Shipstation, this has never happened. Our UPS and Fedex services always showed. Why would UPS be listed under Postage Provider? I understand that the UPS services offered by Shipstation would be under Postage Provider because it's pay as you go like USPS, but our UPS service is linked to our carrier account.
Can you show/tell me what services you have selected?
Settings > Labels > Shipping Carriers
Thanks for the reply. Just figured it out. I had to choose "Postage Provider" in order to see the UPS service option. In the two years I've been using Shipstation, this has never happened. Our UPS and Fedex services always showed. Why would UPS be listed under Postage Provider? I understand that the UPS services offered by Shipstation would be under Postage Provider because it's pay as you go like USPS, but our UPS service is linked to our carrier account.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.