Regarding this Request #9040128
In the last 2 weeks, I have received over 1800 Adjustments from USPS called "Incorrect packaging used", over 4430.81 USD in extra charges
This request i am asking why 2 shipments the same product, Same dimensions, same weight, and one is being charged with additional charges (incorrect packaging used) , And the other is being credited the same charge?
and nobody is able to provide a clear answer, i always receive an generic answer to dispute the charges with USPS, they are not able to support since the account belong to shipstation.
I am disputing all these extra charges and requesting a refund for over 3000 USD in extra charges.
i noticed a lack of knowledge and support from the Shipstation team.