Skip to main content

We lost over $300 for missing commercial invoices !

  • Sep 28, 2022 12:49 AM UTC
  • 1 reply
  • 1 view

We  use shipstation/UPS to ship orders to USA, and we found 6 large parcels were returned by UPS, because of no invoices. (we shipped over 100 parcels to USA, only a few returned to us.)

We did not get any notice from shipstation when we printed the shipping labels. I talked to shipstation customer service just now and they told me they did not send invoices automatically and they are working on this. It is a big bug of the Shipstation app.

Is there any way we can get the shipping fee back from Shipstation?

    1 reply

    Moderator-Davis

    Hello there, 

     

    Thanks for joining us here in the community! 

     

    I see that you have already reached out to the support team, that is definitely the best place to make any sort of charge back request. 

     

    I will be sure to relay to the team this desire for automatic commercial invoices across all carriers! 🙂 

    From Moderator Davis, May the force be with you!
    Terms & ConditionsAccessibility statement