So we're a long time SS user. We've had the same scales for several years- older Mettlers that do a great job.
A little over a month ago, the scales just stopped passing a weight back to SS. We contacted support, who had us take a video, as this is intermittent and happens only randomly. Most of the time we cannot use scale weights at all, and have to either guess, or hit refresh on the "scan" window.
With hundreds to ship, you can imagine how fun that is.
"Senior" support was supposed to look at it. That was nearly a month ago. Despite repeated attempts, they never answered back. Tried again last week. Same- nothing.
We're uninstalled and reinstalled Connect, unplugged scales, removed scales entirely, restarted a million times, nothing. MORE than one terminal. No clue how to fix it, and no guidance.
Anyone else have this issue? Super frustrating, and the first time SS has had us seriously angry.
