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edit order shopify

Related products:Stores, Carriers, and Other Integrations
  • February 13, 2020
  • 15 replies
  • 1 view
M
At this time with Shopify's new order editing feature, shipstation currently only supports adding line items to current orders. We would like the feature to also support removal of items as well. Otherwise we have to split orders which is not efficient.

    15 replies

    R
    • rob11
    • February 13, 2020
    Shopify now is allowing order edits. However, when we make an order edit, such as removing or adding an item to an order, this info is not being passed to shipstation correctly.
    A
    • Adam
    • February 27, 2020
    Shopify rolled out an edit order feature, however if an item is removed from an order with an edit in Shopify ShipStation isn't updated. ShipStation needs to support the edit order functionality that Shopify natively rolled out.
    O
    • orders10
    • March 24, 2020
    For the Shopify integration, if an item is removed/refunded from an order, that should sync to Shipstation. This is an essential function.
    A
    • ashleyb
    • July 2, 2020
    Updating this feature would definitely help with most companies' workflow for removing items, updating sizes, adding items, etc.
    P
    • pete8314
    • October 5, 2020
    Apparently I've used all my votes, but agreed, we had this option under BigCommerce, but need it for Shopify.
    O
    • ordenes
    • November 23, 2020
    Also, if you have not noticed if you remove a product from shopifys order, shipstation instead of removing this product it actually leaves it in the order and adds to the order whatever you added to the order, creating a mess.
    N
    • naama
    • December 15, 2020
    Has anyone found a solution for this yet? Shipstation shows the added item as well as the removed item. Need a solution for this ASAP!
    J
    • jay3
    • February 24, 2021
    Is there any update to this?? Current situation is causing a mess with inventory allocation and additional steps for our customer support team.
    A
    • aaron3
    • June 4, 2021
    any update to this? it should get removed entirely from the order in shipstation instead of getting left in there. this causes a lot of confusion for the fulfillment team.
    C
    Asked this last year to customer support and the answer is that we should contact Shopify... I do the same thing as @mattegibson, where after I edit in Shopify to remove something, I need to immediate refresh in Shipstation, and then split that item as a new order named "xxxxx-cancel". Then I need to wait for this split order to show up in Shipstation, which could take 1-2 minutes for no apparent reason, then actually cancel this order.
    J
    • jay3
    • July 1, 2021
    Bump. Any update on this? Editing orders in Shopify has been around for over 2 years now and ShipStation still hasn't pushed out this functionality. This is causing issues downstream with some orders not closing out properly.
    SuperMgr-Sarah

    ShipStation added the "Use Fulfillable Quantity" setting for connected Shopify stores several months ago. This setting will update the quantity of the items in an order that has been edited in Shopify upon refresh in ShipStation. This setting is still relatively new and has a few limitations. Review the Updating Modified Shopify Orders section of our Shopify help article for more information. 

     

    If you'd like this setting to be enabled on your ShipStation account, you must contact our support team and request it. 

     

    We'll keep this post in the Started status as our development team addresses some of the limitations present in the current iteration of this feature. 

    Sarah H.Austin, Tx
    M
    • Max
    • December 10, 2021

    I made a post some time ago here: https://community.shipstation.com/t5/Stores-Carriers-and-Other/Editing-and-removing-line-items-in-Shopify-doesn-t-reflect-in/idc-p/11778#M2373

     

    This post shows how Shipstation can use GraphQL to accurately adjust the order on Shipstation's side to reflect that of Shopifys. 

     

    +1 on this request.

    R

    It's been 4+ years since this feature was rolled out with Shopify, how is this not part of the integration yet?  

     

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • August 21, 2024

    Hello, @relentless!

     

    Thank you for your post! I checked with the development team, and they confirmed that you can remove items from an order by updating the quantity to zero. They also recommended that I share the following Help Center article with you for more details.

     

    Please keep sharing your thoughts about the product and how we can improve it. 

     

    Happy Shipping!

     

    -Cara

     

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