Skip to main content
In Consideration

Undo Combined Shipping

Related products:Orders & Shipment Management
  • September 1, 2016
  • 20 replies
  • 33 views
biz
Combined Shipping need a button for Undo combined shipping that will reverse the process back to the original order # and keeps the original shipping details and order.

    20 replies

    • feedback
    • September 1, 2016
    Hi! To help understand your workflow better, what are some of the reasons that you are needing to split these combined orders?
    • sales415
    • December 19, 2016
    Agreed. I accidentally combined 3 orders. 2 were correct, but the third, which was selected higher up on the page should not have been combined. To make matters worse, the third order that was combined was form a different store and I lost that orders information.
    • contact77
    • May 27, 2017
    The same happened here...Combined orders can not be retrieved or undone....I accidentally combined 3 orders instead if 2 and I can't correct the error.
    • gmann
    • January 19, 2018
    When an order is accidentally combined, there is no way to undo that action without manually splitting the orders. This is a real problem.
    • chris87
    • February 17, 2018
    Oops.. accidentally flagged admin comment as inappropriate. So when will there be an Undo button for combine
    • feedback
    • February 20, 2018
    Hi @All, Thanks for leaving your thoughts! We’re still interested in this idea. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.
    • emailmdd
    • April 23, 2018
    my worker combined 2 customers into 1 order i must have a undo button
    • rachelle
    • May 26, 2018
    I don't understand why this isn't an option. We combined two orders that came in. Customer called after the fact and said that the first of the two orders he ordered incorrectly and then placed the second order. I cancelled the first order as he asked, but because they were already combined in shipstation it says both his orders are cancelled.
    • kevin31
    • June 5, 2018
    Our shipping team makes this mistake a couple times a year and it's a real pain trying to reverse engineer the orders manually back to their original state. Really should be an undo feature.
    • mediafind5
    • December 20, 2019
    The reason it's needed is because 2 buyers with similar names, unintentionally got combined by a new worker. We discovered it in the activity history and need it undone. I'm pretty sure other users are dealing with similar situations.
    • jam
    • December 9, 2020
    This is needed because mistakes happen! If I accidentally combine something, I want a way to undo that mistake!
    How has this not been addressed yet?
    • laurie
    • July 16, 2021
    PLEASE make this feature! Not only for all the reasons others have posted but we have clients that may have multiple orders, each with backorder items. When we've tried to combine those backordered items (and this has happened more than once), Shipstation has then not only combined the shipments but marked ALL the items as shipped - so we then have to go back through all their client orders, figure out which items were shipped and which were not, and then manually create a new order for the backorder items. If we could just 'undo' the action, we could revert all the orders back to their original state if there is a combine error.
    Moderator-Davis
    No text available
    From Moderator Davis, May the force be with you!
    • DF79_2
    • April 7, 2022

    The system will let you combine multiple orders with different customers and shipping addresses without adequate warning. Is is quite easy to mistakenly select a random customer during the process. 

    mktxsis
    • mktxsis
    • Employee
    • November 26, 2022

    How do I UNDO this? I split the accidentally-combined shipments back into the 2 orders, but when I changed the name on one, it changed it on BOTH. I can't get them separated! I tried, and when I changed the address on one of them it changed BOTH SEPARATED ORDERS to the other address. So twisted and turned around now! And notifying Ebay is going to be a nightmare (one of the ladies is going to get both notifications and be like "what the heck?")!!!!!

     

    FIX THIS NOW! I'M BEGGING YOU!

     

    Terrie

    • jrbpg
    • December 1, 2022

    I am going to cancel my service with shipstation after 6 years if they don't add a undo feature for combined shipments ASAP. It's absolutely insane that they took the feature out. It used to exist and during one of the upgrades they got rid of it.

    • g90
    • May 30, 2023

    I have this issue now, was there no solution created? This thread is years old.

    • acandleco
    • June 8, 2023

     I too would like to comment how ridiculous it is that you can't undo this. 

    • g90
    • June 9, 2023

    I was able to do it with a bit of hassle and trickery thanks to this https://community.shipstation.com/t5/ShipStation-Features/A-BAD-SITUATION-I-COULD-NOT-FIX-UNDO-COMBINE-ORDERS-OR-SPLIT/td-p/11631

    Still not intuitive or easy as it should be and also should be more preventative for this in the first place.  But at least it was fixable for me.

    Terms & ConditionsAccessibility statement