We thought we were behind by miles just changing over to .webp images on our website this Fall, and I was shocked when I saw they weren't being supported in ShipStation. Products with .webp images are just blank in the pick list.
We can't pack orders easily without the images and are now seeing a jump in the time it takes for a single orde. Not supporting these common image types leaves too much room for mistakes and is costing us in time.
+1 Not to mention the unprofessional representation of our brand to our customers utilizing the communication templates provided by ShipStation.
WebP is a modern image format that provides superior lossless and lossy compression for images on the web and should be supported to provide superior performance to clients.
PLEASE SHIPSTATION - support the latest image formats such as WebP and come into the modern age of e-commerce!
Hello @WebSeller!
Thank you for your feature request! While this particular update isn’t classified as critical at the moment, the development team is fully aware of the need and has noted it for future consideration. We appreciate your input, and we’ll be sure to keep you informed if any progress is made on this front. Keep the suggestions coming—they help us improve!
Happy Shipping!
-Cara
@CaraAdmin it is apparent that going on two years this is not a priority for ShipStation to address 👀 I understand working with a modern CDN may incur Auctane perhaps some additional cost but come on for your clients that run an optimized ecommerce sites this impacts their brand greatly with utilizing your shipping notifications with broken image links - Disappointed high volume customer
Hello @Wholecycle!
Thank you so much for your feedback. We truly don’t want you to feel disappointed. Please keep requesting this feature, and we'll be sure to pass it along to our team.
We sincerely appreciate you and your business!
-Cara
@CaraAdmin yes it is going on two years now with no apparent plans to fix this, we now have to have our order screen from our website up on another monitor just to pack orders because we cannot see the items needed.
Hello @Wholecycle!
Thank you for your post in the Community! I checked in with our development team, and while.WEBP image support isn’t currently on the roadmap, but that doesn’t mean it’s off the table.
We truly value your feedback, and requests like this help guide future improvements. I encourage you to keep sharing your needs with us and others in the Community. The more interest we see, the better we can prioritize features that matter most to our merchants.
Stay tuned for any updates—we’ll share them as they come!
Happy Shipping!
-Cara
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