Hello all. We have been using shipstation for a few years now, and way back when we used stamps.com we always had an address book that we could save repeat customers addresses to. Since using shipstation, we don't have this feature, but it would be a great idea.We not only ship e-commerce, we ship from counter sales, and phone calls of customers needing items shipped. We also ship to alot of other businesses repeatedly and we are always having to copy and paste the address into manual orders. Have a drop down menu and being able to select saved addresses would be a game changer not only for shipstation, but other shippers like myself who use this platform every single day. It would be a great addition to the best shipping software around, and it would save everyone the hassle of copying and pasting addresses over and over. Make it happen shipstation!
I was directed to put in a feature request here, but I believe this is a bug. With the new FedEx International Connect Plus service, I am unable to ship multiple packages under one shipment. This works fine with International Priority and Economy, and I confirmed by getting a quote directly on the FedEx site that multiple packages can be shipped (and it is cheaper than sending them separately). There is simply no option for multiple packages.
We are using Shipstation + WooCommerce + Subscriptions (Monthly/Yearly) + Memberships plugins that has 1-time Shipping enabled for the initial Membership subscription and products that ship with the membership the first time. However, now that this one-time shipping is enabled - it works perfectly with ShipStation the first order/time that gets the User mailing information sent for the first order. However, every recurring Membership Subscription, for some reason ShipStation takes that as a New Order and places it in the Order List to ship. Is there a way to either - Make that WooCommerce 1-time shipping part work only 1 time within ShipStation integration, so those orders don't pop in every month, orIs there a way to auto-filter this and auto-mark those within ShipStation that they are just Membership renewals and that another product does not need to be sent out?Ideally, if the integration with WooCommerce could fully work with the 1-time shipping, that would be awesome. Or if they had a way to do #2, that would work as well. Any help with this ASAP would be greatly appreciated!
Most of our Amazon products require buyer input for customization (color, size, numbers, etc.) and we have been using a 3rd party service to import this info to Shipstation.The customization information from Etsy and eBay orders comes over cleanly, but not Amazon.Would love this feature.
Fed Ex Supplies 4 x6 labels with a doc tab at the bottom that if for additional branding and it would be great if you allowed users to configure additional branding on that tab.
Our company was very excited to hear that new shipping at lowest cost beta integration. We were not excited to find out it was only for high volume accounts. Any way to offer this to those who want to use it?
We currently use Boxify to auto-select packaging (from a limited # of box types, about 20+) in Shopify. This flows into ShipStation using the Notes. In ShipStation, we have the same 20+ boxes configured as custom packaging with the same names. We have a rule that auto-selects the box type specified in the Shopify order via the notes, and assigns the proper packaging in ShipStation. However, currently the automation rule is "Set Carrier/Service/Package" so we end up having to overwrite the shipping service mapping. We'd like an automation rule like "Set Package" only, so we only affect the packaging type (especially useful for us who use custom packaging).
Cheapest, fastest (best value?) shipping for Amazon Prime orders (merchant fulfilled). Looking to have this option implemented on ShipStation at some point. Any work arounds for now to make sure item arrives within 1-2 days, with the cheapest option?
Desperately pleading, begging, and asking for a way to have the Similar Checkout Options show with Shopify integration. Right now, it overrides to only show the cheapest setting, but this alienates a lot of customers. If UPS Ground is cheaper, USPS Priority doesn't show and vice versa. When UPS is overridden, it alienates ALL P.O. box customers from order. There are just customers that flat out would rather have USPS or UPS handle their orders over the other. I don't believe having the ability to have 2-3 similar options at checkout takes away from anything and only helps businesses, so why is this not an option?
I have ran in multiple instances where my customs declaration was empty and I had an very long order to then manually create the declaration.I have been looking for a way to force Shipstation to create said declaration from the order information.A feature like this in "Other Action" would help and save a lot of time to people with this issue.
It would be very helpful to create a feature where you could add a weight to the "Custom Packages" section (Settings -> Shipping -> Packages -> Custom Packages Tab). See screenshot below.That way if you have all of your product weights set up, the product weight and box weight could auto-calculate to have a final shipping weight (see screenshot below). Right now it is very manual. I have product weights set up but it does no good because I still have to add the weight of my box to the weight of my product(s). This would optimize workflow tremendously!
To get accurate rates we've been adding the weights of packaging to the weights of each of our SKUs. But when multiple SKUs are ordered at once, the weight ends up being higher and we could potentially be over-charged. If we could input weights for our packages we've created under "Your Packaging" we could input the actual weight of each SKU and could end up with more accurate order weights and shipping rates.
We would like to have the option to add weight to the custom packages so that our order's weight is updated accordingly (Shipping > Packages > Custom): Thanks!
Please make delivery date accessible via API.
Would be nice to limit users to placing orders in specific stores.
It would be a great feature to add an email notification for when a store error occurs so that we know that we need to import it again or contact shipstation to do a manual import.
Etsy is now able to print labels for much cheaper price:https://www.etsy.com/shipping/us/price-your-postagehttps://www.etsy.com/shippingThey support USPS and Fedex. Much like Stamps.com.Please add Etsy as an Integration Carrier and allow to print label via Etsy's supported carrier.
Current: when getting rid of "Your Carriers" that ShipStation doesn't have a partnership with/offer, such as FedEx, it immediately gets deleted and there's no going back unless you want to go through all the work of reconnecting/adding it back. However, you prepaid for the additional carriers for the whole cycle and there is no prorated refund/credit for doing so.Suggestion: add the ability to cancel the additional "Your Carriers" fee and those additional carriers will be automatically deleted at the end of a cycle. (Think similar to streaming services that allow you to cancel your subscription, but because you prepaid, you can still enjoy it until the end of the cycle.)
Dear ShipStation Support Team, I trust this email finds you well. We've been using ShipStation for our order fulfillment needs and have been pleased with its functionality. However, we have identified a few areas where enhancements could significantly improve our operations. I would appreciate it if you could consider the following suggestions: Barcode Scanner Integration for Order Fulfillment: We propose the addition of a feature that allows us to fulfill orders using a barcode scanner. This would streamline the shipping process by enabling us to scan products scheduled for shipment. This feature is crucial in preventing errors related to shipping the wrong quantity or product in an order. Ideally, the system should update the order status to "Partially Shipped" when fulfilling only a portion of an order and then transition to "Fully Shipped" upon completing the entire order.Purchase Order Module for Incoming Stock: Introducing a new module for purchase orders would greatly enhance our ability to track incoming stock. With this feature, we could generate purchase orders for vendors, and the system would automatically register the incoming stock upon receipt. This streamlined process would contribute to better inventory management.Committed Stock in Inventory Module: It would be beneficial to have a "Committed Stock" section within the Inventory module. This feature would allocate stock for all incoming orders, reducing available stock accordingly. This ensures that the available stock accurately reflects what is truly available for new orders. We believe that implementing these enhancements will not only improve our overall efficiency but also contribute to a more accurate and streamlined order fulfillment process. Your consideration of these features is highly appreciated.Thank you for your attention to these suggestions, and we look forward to the continued success of our partnership with ShipStation. Best regards,
A useful function that is currently not available would be to have an automation rule to split orders with a certain product. For example we sell clothing and eyewear but we also sell floor mats. Because the size and shape of the floor mats we have to split the orders up and ship the clothing and sunglasses separate from the mats. We have to manually do this every time. I good function would be to have that automated, it would just save us so much time and shipstation looks like it would have the ability to do it but currently doesn't.
Hi- we need more user activity in reporting for Shipstation and also the reports that are supported in Shipstation API. For users- the only information we can get is either a Shipment report in Shipstation (and the API) which has userids attached to the shipment(which are our users). There is also a general User report we can get- which is all the UserIDs and names attached to all the users on our account. However, if I want to look at other user activity besides just shippers (like our shipment verifiers), there is no way to get a general report that we can see all user activity. Not sure why this hasn't ever been made available (if it is an issue of privacy concerns- it could be a report that is only available for API purposes or a report generated in Shipstation for certain managers identified), but this is a very needed report that can help generate useful insights by looking at the activities and user logs generated for each user and their interaction with Shipstation
We handle quite a few manual orders where one client will order for multiple locations. It would be nice if multiple locations could be tied to the same email address. Right now, it just keeps the last order used by that email in the customer records so we have to manually type the address each time. Either that or being able to save customer shipping information using something other than an email address (phone # maybe???) to keep it saved in the system.
Emails to customers are more personable when you address them in an email by just their first name instead of their FULL NAME. It would be nice to have this option as I have reverted to not addressing the customer by name at all instead of addressing them by their full name.
I'd like a way to access pricing charged for each transaction on Shipstation balance with TAXES broken down in order to file them ...
I have used ShipStation for over 7 years and the Rate Browser function is something I use many times a day.With the new Legacy version, I am no longer able to use the Dropdown that lists all of the saved "Ship From Locations", instead it asks for a zip code. This is incredibly inconvenient now as the information needed is saved within Shipstation already and requires additional steps for me on the back end before moving to the next step in the Rate Browser. Creating a label is now inefficient and I beg for this function to be added back! Please!!!
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