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So far we love all the changes at ShipStation. I will like to suggest for the internal notes to be undeleted. When we are assisting our customers, each person who touch the order needs to enter a note, time and date of what was done within the order. Unfortunately, that notes are not recorded meaning anyone can go back edit and delete them as well. For quality control will be great for us as a company to be able to keep track of those notes. At least the internal ones. Appreciate in advance for you having this idea on consideration. Janice Montalvo/ MitoZen Scientific
If you could integrate DELIVRO as a new carrier, they cover the province of Quebec, in Canada.
We are also mostly gift based and it would be incredibly helpful to have an editable buyer section that's completely separate from the recipient as much of the time they are different people. If it happens to not be a gift and the buyer and recipient are the same, then that could easily be solved by having a simple checkbox that declares that their name and contact info are the same so it would auto-fill.Online store orders that are imported pre-fill this information correctly and separate the buyer from the recipient, but manual orders are unable to be edited in this way. Would definitely avoid any confusion for shipment and delivery emails!
Our shipping business is gift based, so the buyer is usually different from the recipient. The recipient is not the customer, the buyer is. The buyer name field and contact information are not easily input or editable when entering a new order. If it were, we could skip using a CRM software and input everything directly in ShipStation. Buyer information can be imported via CSV, but then we would be duplicating data entry just to accommodate this set of fields, when we could be putting orders directly in ShipStation. Even after importing with CSV, the buyer's full contact information isn't very exportable to use for future communication with them. It seems to appear on one raw data export and it lacks their mailing address and full name (depending on the storefront).
Hey everyone,So, I've got this situation that's driving me nuts. I'm trying to get Shopify's 4-character order numbers to play nicely with ShipStation and Zapier, but they just don't want to match up. Here's the deal:Shopify-->ShipStation: Shopify sends a 4-character order number to ShipStation, which is displayed correctly/as expected in ShipStation (e.g. Order # 2350).ShipStation-->Zapier Connection: Instead of sending the 4-character order number to Zapier, ShipStation sends a long, entirely different ID (e.g. SEAuto-lWkR9qQvQ02AaFKERg9Itw).Why It's Important: I need these order numbers to match in ShipStation and Shopify for our Slack channel automation to work effectively. Has anyone run into this before? Or have a trick up your sleeve to fix it? I can really use a hand here.Thanks in advance!Scott
I know this topic has been brought up since 2013. But many users like us DO NEED picklist customization. And we are still waiting for shipstation for an update.Is it even on the dev's backlog now?Or maybe just give us the option to download the picklist as an Excel file so we can edit it ourselves.Any suggestions? Thank you.
I understand that you can set up filter tabs for filtered searches in the orders UI. However, for those with lots of different and custom products, it would be more beneficial to be able to search a given field such as order, item SKU, item name, etc.
We received 10 orders from a mail-forwarding company. Each order contained different set of numbers (i.e. ABC123444, ZXY222399, etc) AND 1 same buyer name 'John Doe' Shipstation thought it was going to 1 buyer and alerted us to combine. It resulted in chaos and 10 different a-to-z claims. Feature request:Change so that SS only alerts when Ship to name EXACTLY matches, not just when it 'contains' same name. Hope it helps other volume sellers too.
When a return is received it is showing up on ShipStation returns under the "received" tab. Once received we need to make sure the team process a refund to the customer. Would be great to have a way to mark Received returns so we can track which returns we already processed a refund for and which still needs action. This can simply be done by adding a column or ideally by marking it as "Refunded" and move it to another new tab/list.
Remove the ability to void shipments that were already delivered. Otherwise, shipments can be accidentally voided in shipstation, still charged postage by the carrier and all the reports will be extremely confusing. Its really easy to accidentally refund the wrong label.
Batches need to be seen by all users not just the person that created it.
A customer has placed an order for two items. I was able to ship one and the other is on backorder. When the second order is ready it needs to ship to a different address. However, there is only one address on the order that is shared by both shipments. How can I change the address for just the second shipment without affecting the first shipment?
In the legacy interface, when hovering a batch from the order's list reveals the person working on that batch. This feature has been removed from the new interface.Please bring it back as it is an essential one as Shipstation still does not allow to assign orders to a group of people nor has any team-feature implemented.
Is there a way to charge the customer for the return label so that we are not paying for every return label? This would especially be good if the customer is returning due to their own error or because they just changed their mind instead of us paying for every single return label?
Would love to see this added to pick lists! We sell fabric and on the pick list it only shows the total quantity to cut. We need to know how much each person gets and who gets it first. We currently have to manually handwrite (or type) the breakdowns. Ex. The pick list shows quantity 8 over 5 orders. We need to know if it's 1, 2, 2, 2, 1 or 2, 2, 2, 1, 1 or any combo such as that. At the very least if the order numbers could be in order I don't have to re-write them in order so we cut in order they came in. This was the same problem I had with pulling the pick list with summary turned off, it didn't stack in number order and would waste so much more paper.
We have multiple shipping locations and I can't believe that I can't assign a user to a default "Ship From Location" and subsequently that "Ship From Location"s specific carrier accounts. Please consider this feature request.
I recently received a request from our VP of logistics asking for counts on how many packages were shipped over the past year via UPS Ground, UPS 2-day, UPS Next Day, FedEx Ground, FedEx Home Delivery, FedEx Overnight, FedEx 2-day, etc.To pull this together, I had to download Excel files from Reports, Raw Data Exports, Shipped Orders. Of course, when I tried to select the date range 8/1/22 to 7/31/23 to export to Excel, it failed saying the data set was too large, and to try a smaller date range. So I tried just 8/1/22-8/31/22. Still too large.Ended up having to split Aug 2022 into 6 different download files. 8/1-8/3, 8/4 by itself, 8/6 by itself, 8/7-8/15, 8/16-8/23, and 8/24-8/31.Notice that 8/5 isn't there, because when I tried just that one day, I got zilch. And if 8/5/22 was included in any export attempt, that export would fail. So some glitch in the data in ShipStation made certain days inaccessible.I lost a lot of time having to whittle down date ranges to get valid exports, and even then the largest Excel file was 8 MB. I've done much larger exports from Linnworks and other systems we use. ShipStation really needs to make these reports capable of handling larger data sets in a single report/download. In December 2022, for a few individual dates I even had to split up the exports by store so the files would be small enough to be generated by the unreasonably limited system that exists.And then of course, out of 51 columns in the download files, I only needed 5 for my analysis (Shipment ID, Carrier, Shipping Service, Label Create Date, and Weight Oz) to build a query giving me the count of packages for each carrier/service and the average weight of packages using each carrier/service pair. If I could have selected just the columns I needed, I wouldn't have had to split up the date ranges so many times, since each data set wouldn't have been as large.Maybe ShipStation could add a feature like Linnworks' Query Data screen in their Dashboards section, and publish the database table schema (like at Custom Scripts: Database Structure (linnworks.com)) so that customers experienced with databases can write custom queries for data extracts. If ShipStation had something like that, I could have pulled that data together for our VP of Logistics in less than 30 minutes, instead of fighting for 4 hours just to download all the shipment records I needed.Also, a pre-built report that takes a date range as parameters would be helpful for generating summaries like this for logistics planning. Shipments by carrier by service by store over the specified date range. You could even let users select for all stores or one store at a time, as the Shipped Orders raw data screen does. At the bare minimum, make the existing reports/exports capable of handling a full months' worth of data at a time. Performing 12 exports (1 per month) would be much preferable to 79.
Afternoon, I've been advised by your customer service team to post here. The custom export reports are great, but for us to get exactly what we need, we need to have the "warehouse" and/or "created by" fields. Knowing the despatch sites is quite crucial for us as we're fresh produce makers. Would it be possible to include those fields in the custom report options please?
I am unable to bulk update UPS sure post "No confirmation" or "Online Confirmation"...can this be added? I have to go in to each order individually to update which is not why i signed up for Ship station. Please advise. Thank you
If there was a way to easily identify repeat customers like coloring the name or something so I can see how many times they have ordered. Also -- on the drop down for the rates, it would be handy just to see the prices on the side instead of clicking to wait to generate. I always bounce between USPS Priority, USPS Ground, and UPS Ground, and UPS Ground saver. So if it just showed the price by them when I click the drop down, it would save me sooo much time. Also with ground saver, I am unable to batch print. I am only able to print one at a time
As a ShipStation customer, I find it very strange that there is no option to automatically delete order or shipment data history within our ShipStation account. For our business use case, we have no need to retain the data in Shipstation after the order has delivered as this is retained and managed in our CRM. We don't want customer address details retained indefinitely in the ShipStation database for customer privacy compliance reasons. Can this feature please be added?
Greetings,I would be REALLY nice when you're reinstalling for what ever reason... or because that's what support suggested that I do ( because it had an ORDER BY sql statement tagged to the bottom of the query that I could not remove)...I tried all of the things.After I reinstalled, and set the entire thing back up, the issue went away... and we were getting some ship done.Silly me, I thought that I could create a site with the EXACT same name and just have it be picked up. NOT.This was a hot mess for quite a while... as I had two sites with the same name that people were working through...Luckily, reporting and search will still work on the site's data after its been deactivated.(whew)
Occasionally, during a morning ODBC import of orders the orders do not load and ShipStation help tells us our store is "stuck". When this happens it takes 3 - 6 hours for ShipStation to resolve. We have three suggestions: Fix the issue that causes the stuck store Create an alert to notify support that a customers store is stuck.Resolve the issue in an hour or less.
I wish Shipstation wouldn't restrict rooted phones from logging into their android app. So annoying and there is no issue with security. Please allow us to login.
Hello to all!I spoke with support and they keep referring me here to try to attract some attention to this issue. The carrier I use, Argo Shipping, is not currently a ShipStation partner, but they want to be. This came up because we want to see the rates the provide us show directly onto ShipStation, but because Argo is not yet a SS partner and are instead directly integrated into our SS, we can't see the rates yet.Argo has told me they have all of the API's and technology built to provide to ShipStation at a moment's notice, but that they have not ever received a response when submitting to become a partner.Can someone please help me with this? I'd really like to be able to see exactly what I'm paying in ShipStation itself through my carrier, Argo. I'm happy to connect you with the Argo team as well. Please help!
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