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Being able to file a claim through UPS One Balance from ShipStation Form has been great. BUT there needs to be a better way to track claim status and updates. The only way to do it now is to contact ShipStation via email/phone. If there was a dashboard we can see the live status of claims that would make the workflow way more efficient.
Add Priority Mail Regional and Flat Rate pricing to Rate Calculator. Sometimes the cubic / general PM rates are significantly different from the Regional Rate pricing, and it would be useful to see this in one place rather than memorize zone pricing or have to change the package type each time.
You are missing certain Flat Rate USPS packages from ShipStation. Small and Medium Flat Rate Priority Mailing Tubes and Flat Rate Priority Shoebox are missing that we need to use. Please can these be added.
I was advised by Mike. R. that there was a recent workflow change. Example: Employee has an order with 100 items, 50 have been scanned, 51st item is scanned and its incorrect. Scanning is now deactivated and can no longer continue to scan the correct items after that. What i was advised is that you need to refresh the page, therefore LOSING all the 50 correct items you scanned and needing to reverify EVERY single item, even though it could've been just 1 item. This is absurd, ridiculous, and clearly whoever is programming and making these workflows has NO idea how shipping bulk orders work.
It would be a nice convenience to allow the rate browser to work with multiple or batch of items if you select a template that applies to all the items (e.g. same size box, weight, etc.)
Hi. There used to be an option to long press the "print" options of an order to perform a task it is otherwise not automated to do using ShipStation Connect. For instance, if a label that is routed to automatically print to a label printer needs to be downloaded or saved, a long press would bring up a sub-menu of options that included: preview in browser, download, print to another printer, etc.Currently, in order to download or save a single label (or any document, really) one must go into the SSConnect settings and change the routing, then save/download the label, then go back to settings and re-route it back to a label printer for further orders remaining.The long press option would/should be an easy option to reinstate. Thanks
I would like to suggest and additional function to help satisfy ever growing concerns regarding Data Protection and the holding of personal data.We are required to only hold customer information for a period of 6 months but apparently, the only way to delete this old data is to e-mail support and request this which is messy and requires help from you.If you could add a function to do this, it would enable each user to tune the removal of data in line with their internal guidelines or customer requirements.It looks like the fact you could not delete orders or shipments was raised in April 2022 but obviously no progress has been made since then.
Being able to filter reports not only from a specific date range but also time range. (ex: filter for orders on 3/29/2021 after 12pm). Adding a specific time filter can help with live inventory reports.
I sell a lot of over 1400 products and my customers like to be able to buy in bulk and save. Why can't Shipstation allow for bundling. Other services do you generally start with a lead SKU with variations of that SKU so that a customer can order 1 of that item or 3 or more of that item at a cheaper rate while maintaining stock leaves of the original SKU. Does anyone else want this service as well
We are a print-on-demand and business printing supplier and need to be able to automatically indicate how many shipments (of) are created during an import or by other account settings for products.For example, if a customer orders 10000 8 1/2 x 11 Flyers our max carton size is 2500 per carton or 30-32 lbs.Hurdles:1. Currently, the shipper is expected to split down 4 cartons. This can be taxing with high-order days.2. Each Packages weight is automatically deducted even though the package weight is a full 30 lbs, completing the split shipment breaks it down to roughly 6 lbs 4 oz per box which the shipper then goes and corrects with each shipment.Possible routes to implement this feature:1. Natively support a custom field in the Integration for a "PackIn" or "PackagesOf" field2. Possibly support with Presets that could be assigned during Integration with a Maximum Shipment Amount3. Ability to update a product to Include a Maximum Shipment amount to automatically make "shipments of" splits
A product has 2 options but the SKU is the same for both. The SKU has to be the same because at my marketplace, the 2 options need to combine counts for a quantity discount. If the SKUs are different, they won't combine.I would like to treat the 2 options differently. This requires a filter or automation rule of the form, for example:Order description Contains [option text]That would allow me to tag the options separately and create different shipping specs for each.Thanks.
Anyone shipping Internationally will want this. When using the Scan to Print feature, enable both Shipping Label & Customs forms to print at the same time when finishing a Scan to Verify & Print or Scan to Print order. At present it's label only. Customs forms (commercial invoices) can't be printed until the shipment tracking generates, so this usually means a trip to Shipments to run off customs forms afterwards. Not a great workflow when Customs Forms (Commercial Invoices) are usually adding at label time, either in a document pouch or inside the shipment package.
If we create a Paypal invoice & when Paid, this order will NOT sync over to Shipstation.
Please consider showing contents per package for multiple package shipments, currently only able to see box size and weight; the more information we have regarding item contents per box the better.This was an available feature with the previous platform we had in place and it's definitely a plus.
There should be a Restriction to block some user from seeing all selling channels
Our Company just started our subscription, we are a B2B Company that blind ships all shipments. We only have three locations that did not list a Company Name in the Ship From Location Info as it was not a required field. Turns out this causes an error when attempting to process Labels. I reached out to support to find out there is not a supported XML field to override this value for blind shipping when importing and the recommended workaround is to duplicate our addresses for each re-seller or distributor we now need to enter 2500 Distributor Ship From Locations x3. There is currently no way to do this in bulk so there will now be an additional step to create each unique location with each shipment as it is processed.This is not a good experience for B2B companies at this time.
Please create functionality to automatically set an order's Package Dimensions and Weight to match those provided by Intuitive Shipping at checkout. Thank you!
I would like to have a way to export large numbers of tracking numbers in the shipment export feature so that they have links embedded in each tracking number. This would be especially helpful when sending tracking to customers who have ordered hundreds of shipments at once. Cutting and pasting each individual one from the order details page is too painful.
On the new layout of ShipStation, there is no way to create a 2nd shipment on an order that has already been shipped and get a Packing Slip that is not blank. Sometimes we have back orders or a missing item on a shipment, and when you create a new shipment on the order, the pack slip comes out blank. I was told we would need to create a whole new order in ShipStation in order to have the item on the Pack Slip. This is inconvenient because 1, it will count inventory as shipping 2 times when in fact it was either missed or out of stock on the original order. And 2 it is time consuming. The older version of ShipStation prints out the pack slip with all items no matter how many shipments are created on an order.
It would be great if inventory could email you/notify you as soon as a product drops on or below the re-order threshold.
Hello,Integrating between ship station and Hubspot through Zapier.We have serial numbers going into the "Internal Notes" when pack and send dispatches the order, including this field in the trigger would be very useful.The four that I require are already a part of the API, but are not called in the Zapier Trigger: - Internal Notes - Items Shipped - Item Quantities - Shipment Value I contacted support and was directed here to make this request. Any help is much appreciated, thank you.
Add feature to automatically print an order summary or packing slip as soon as shipstation receiving the order. New order >> Print Order Summary >> Sent to Printer XYZ
I would love to use Shipstation Live Rate integration with Ecwid. The UPS rates are much cheaper and I would love to pass that savings on to my customers. The rates that Ecwid gets from the carriers shows the estimated days in transit or delivery dates for each shipping service to customers on my website. Which is great so customers know what they're paying for and can determine which shipping service they need. The Shipstation Live Rate doesn't do this. I wish it did.
Add Live Rate Integration with Ecwid ecommerce platform.
I was trying to create a rule in automation for a specific delivery confirmation for canada post called "card for Pickup". This option is available at the order stage when preparing a shipment, however i wanted to create an automated rule for our team so that they do not have to worry about adding this service for every order. I create a Batch Preset for them, but it is still something they have to remember to do and could miss. Shipstation has a bunch of delivery confirmation rules in automation section, but for some reason is missing this specific option. We need to option for Canada Post orders only to prevent freezing. Having this option added seems like a small addition from a programming side and it would be great if it could be added because it is one less thing for our shipping team to do and remember, which can then be forgotten.Looking forward to some feedback. Thank you
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