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There is already a feature that lets us automate package dimensions based on criteria set. We should be able to define MULTIPLE packages or at least pick from saved Multi-Package sets to automate this feature as well.In our case, we ship using our own custom boxes and when big orders come in we have to separate big orders into smaller packages. It is a feature that has been requested here & here:https://community.shipstation.com/t5/Orders-Shipment-Management/Create-Automation-Rules-for-Multiple-Packages/idi-p/4764&https://community.shipstation.com/t5/Orders-Shipment-Management/New-Feature-Automate-creation-of-multi-packages/idi-p/2363
I currently use woocommerce with Shipstation and from time to time I have to refund an order. Whenever I do this, I then have to Cancel the order in ShipStation. It would be good if I could set status filters in ShipStation where I only pull in certain status types that way when the status changes from Processing to Refunded, the Refunded would not appear in my awaiting queue.
Hi Devs/all A little problem I have come across. We use a custom packing slip as a picking slip and have a warehouse location field.On orders that are "Awaiting Payment", the warehouse location field is blank, but on orders that are "Awaiting Shipment" the warehouse location is populated.Support tells me that this is due to Product defaults only being applied to products that move through to the "Awaiting Shipment". I'd like to request that Product Defaults are applied to Orders/Items as they come into ShipStation. Is this possible?
Hello, With the new layout, when we create a new shipment from an old order, it no longer prints the packing list and the order's details are not editable to add the products we need to ship. So now a blank label gets printed out with the new shipping label.I contacted support and was instructed to print the old packing list and then create the new label. Few things about this:Most of us are using Shipstation to automate our shipping process - we are essentially looking to save time and money. This change has made the process of creating shipments for lost packages longer and it wastes 1 label for each occurrence. No longer saving time or money for lost orders. I highly recommend Shipstation to change back the settings for creating new shipments for older orders.
The duplicate order number that the split ship mode creates is a big problem for our workflow. With the new layout, we lost the ability to create a suffix Ex:(Order # -1) when splitting orders. We would really like the ability to edit order numbers or add a suffix again so we do not have duplicate orders floating around.
i would love to see an ability to get an email notification when a return shipment hits the mailstream
Hello! I was advised to share this here after chatting with Ship Station support. When we get orders that have gift notes, the note appears in the Customer field with some other data. We then have to copy and paste the gift note into the This is a Gift field. Is there a way to make that gift note text go directly into the This is a Gift field? Thank you!
We are able to ship FedEx Saturday Delivery for free on our 2nd day air packages, so orders placed on Wednesday evening thru Thursday afternoon are eligible for an upgrade. Currently we are selecting the orders, applying a pre-set for FedEx 2day, than going to Bulk Update > Other Shipping Options to select Saturday delivery.Would it be possible to get a proper filter for Thursday orders? We can then add automation to select Saturday delivery. Would this help anyone else?
I have a feature request for any search that includes a date range. Currently there are shortcuts for "Today", "Yesterday", "In the last 7 days", etc for any date range search. I would like an option that shows "This week" (one for "Last Week" would be great as well). On a daily basis, we run reports that search from the Sunday starting the current week to the end of the week. We use this to calculate actual to forecast numbers for the week. We use this to push advertisements when we feel we will fall short of forecast. Shortcuts for "This Week" (Sunday to current day, or Saturday ending week) and "Last Week" (previous week Sunday to Saturday), this process would be much faster.
Currently I receive a Weekly Digest report. It shows the total number of shipments domestically and internationally, the shipping cost and revenues by domestic and international as well as average cost per label domestically and internationally. I would like to see this report showing comparison year over year and quarterly compared to last year. It's an excellent metric at a glance to see how cost and growth are affecting the bottom line compared to the previous year.This should be a report we could run on our own.
When importing orders, the product SKU and name is carried over from my store (BigCommerce). Why not allow the API to carry more info such as UPCs, etc? With over 1000 SKUs to manage, modifying everything manually makes no sense at all, especially when having Shipstation manage this and update automatically is just a tweak of the API.
Hey there, Thank you for reaching out to ShipStation! I understand you're seeing an issue with your split shipments failing to notify customers upon the second shipment? I can definitely look into that for you. Can you provide me with an order number that did not send email notifications as expected? It isn't an issue with just multiple emails, but can we set the automated emails for split shipments to notify customers that "this part of your order has been shipped, the rest of you reorder will be shipped separately"many customers email us scared they are only getting part of their orders because the items are missing from their emails Ah, ok gotcha, thank you for clarifying. So there is not a way to automatically send emails stating that orders have been split. You will have to setup an email template that states that the order is a split shipment, and manually apply that template to orders when they are being split and before the label is generated. This help article has information on how to setup a custom email template, and how to change the email template assigned to a specific order: https://help.shipstation.com/hc/en-us/articles/360037571571-Create-Custom-Email-Templates?queryID=465eb0161835832e0b7041dec1041e34 Is this a feature that is being worked on? As a store we ship quite a few orders a day and there is no possible way for us to manually set these emails. Liz O.To my knowledge, this is not a feature that is currently in development. However, I would absolutely recommend making a post in our ideas forum, so our developers can know that there is demand for this feature to be added! Our product team looks at our forum frequently for new ideas for ShipStation. We’ve had a lot of success with user ideas turning into features. Here is a link to our ideas forum: https://community.shipstation.com/t5/Ideas/ct-p/Ideas
When importing with NOTH and Etsy the size variation is put in a description field. We would like a "Description" column to be added so we can filter by the size.
Hi, Please can Amazon Fulfilment be adding for the European Amazons. Other platforms have already introduced this feature. Due to Brexit we are unable to use Amazon UK as a bridge anymore.
It would be helpful if the system allowed you to configure stores in a way that allows the orders that come into ShipStation and pass to SKUVault to be set up in SKUVault as transfer orders. This would enable better management of 940 orders (warehouse stock orders) that come in and you still need to track ownership of the inventory held by your distributor.
I would like to be able to use the email provided with an order from a selling channel as criteria in an automation.
There are two interlinked issues on ShipStation. The first is that the customs invoice isn't showing the prices in the local currency to the customer (i.e. the currency they paid in). The second is that there's no way to automatically determine if an order is within the IOSS threshold (150 EUR). It is always recommended to provide the customs invoices in the currency the customer has paid in. This is to speed up customs clearance, but also gives more reliability in terms of how much the customer will pay at the border. This is even more important with the EU's IOSS scene where there's a 150 EUR threshold. For example, consider the following scenario. You sell a product at 149 EUR on your website from the UK, and charge German VAT at 19% (so the customer pays 149+28.31 = 177.31 EUR). Because the intrinsic value is under 150 EUR I can use my IOSS number on this order. The problems are 1. I have no way in ShipStation to automatically add my IOSS number to these orders (there's no price-without-tax and there's no currency conversion), and 2. since the customs documents are in GBP (not EUR) if the exchange rate changes between the time of order and the time when the order arrives at EU customs there is a risk of my parcel being above the threshold, which means the customer will be double-charged VAT. Solution:Do the customs invoices in the local currency, where possible.Make is possible to automate the process of adding the IOSS number to an order.
Day&Ross are an excellent Canadian LTL company that also ships in the US with R+L Carriers . It would be great if they could be added as a carrier with pallet rates available in Shipstation.
Our outgoing shipments are about 8 ounces heavier than the return shipment. Am loving the convenience of the auto-generated return labels to bother manually correcting the weight on the return labels, but would love a feature that allowed me to set the weight of the return shipment to a different amount (in our case, "outgoing weight-8oz").
ShipStation will only list products on the pick list and in the product area by SKU in a correct numerical order IF the SKU has the same number of digits/characters. For instance:B0001B0010B0100B1000Since our SKUs do not have leading zeros, our products are out of order. It would be great to have an option to tell SS how to handle your SKU ordering. An option for numerical order despite characters not having the same quantity of digits. Example:B1B2B10B11B100B1000
We have a Woo B2B store that automatically completes orders as they are submitted, because all items were dropshipped from 3rd party suppliers. Recently we added some products that we're stocking now, so need to selectively allow some completed orders to push into Shipstation. Not worried about sending shipment details back to the store. Just need these in-house orders to be in Shipstation so we can generate postage labels efficiently. Surely Shipstation could develop an override option for store setup that would allow us to bring in completed orders. We could then use rules to keep on the ones with items that need to ship out. Thanks.
Hello team, I would like to know if it's possible to add the 4"x5" printing size labels? We currently use 4"x6" but we rework our boxes and the 4"x6" is now too big for our boxes. I hope you can help us here. Thank you!
Hello, We recently update our packages and the labels 4"x6" it's to big for them. It would be awesome if we can print labels 4'x4". Thank you!
HiThere is a growing-up carrier in Canada called "ICS Courier". Is it possible to add it to the list when I fulfill it and mark the order as shipped? I have to select "other" as the carrier, which doesn't provide a clear indication to my customer. Adding "ICS Courier" to the list will make a difference for me and it should be something easy to do for you.Thank you.
We should have the option enabled to select and deselect services for like carriers without it affecting the other carrier. As of now if a service is disabled for FedEx, it will disable that service for all connected FedEx accounts.
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