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Hello ShipStation Developers. We would like an option to save to our customer database by name and company and not email address. We have many customers that place orders but want the product shipped to a different person. But the person that placed the order needs the tracking notification. By using the person's that is ordering email address the ship to address is getting overwritten with every order, even though we have shipped to that person before.
Hello developers. Most of our customers submit orders using a purchasing department with terms. This purchasing department needs to know that it was processed, fulfilled, and shipped. Also, the person requesting the order needs to be notified. Then, their receiving department needs to be notified so that they are anticipating the order. Last, their Accounts payable department needs to know when it was delivered so they can pay. There needs to be up to 4 email addresses that must be notified of the ship station email that's sent out when printing a label and then delivered. Could we please be allowed to add these emails to the contact area so we can add as many people as necessary who must receive notification of these shipments? This is a manual process right now, as I am forwarding notifications to each person individually (a huge reason we use shipstation is for the automation). Thanks, Pete
Our store is bilingual being in Quebec, Canada, and we work with Lightspeed as our eCommerce platform which lets customers pick either English or French as their preferred language on our website. This means they will receive order confirmation emails in their preferred language – to do that, we have to create two separate templates for all emails on our end, one in English and one in French. It works well. I think it would be good to have the same feature in ShipStation so that the automated email containing a tracking link to the Branded Tracking Page can be sent in more than one language.
I would like to add another barcodes other than UPC. Hoping I can use dual or multiple barcodes to one product.
We have inventory in multiple areas of our building, and it would be great to be able to only allow shipping associates in that part of the building see the orders they will be processing. I know there is a way to assign orders to an employee, but there is no way to assign an order to a group of employees, or hide orders assigned to a certain employee from other employees. This can be averted by using order filters, but it would be nice to have separate filters available to each group of employees so they do not have to scroll down through filters that do not apply to them.I think the best start would be a way to assign items to Warehouses, then be able to assign employees to each warehouse.
It would be nice if there were a status to indicate that the order is actively being picked. The trigger would be once the Pick slip or Packing slip was printed off. This would help Customer Service know that the order is past the point of being edited for the customer. It would also be nice for the customer to see that it's being worked on if you wanted to give that kind of visibility.
Currently, you cannot add automation, or customer carriers, for your click and collect orders.... Have to use the Mark as Shipped manual update. Would be great if you could add a Click & Collect service, so any of us offering this to our customer on our sites could use automation to update these orders to shipped!
Would love the option to pull a customer report separating new vs returning customers! I noticed we can see the numbers but it doesn't break down who the actual customers are and it'd be great to be able to reach out to new customers in order to better service and hopefully turn them into returning customers!
When importing orders into ShipStation, it's required to have properly set state/territory name to be two letter abbreviation, for example TX instead of Texas, to avoid other issues down the road. This was implemented due to the fact that some carriers require it this way. Recently implemented address correction feature in ShipStation was meant to mitigate that issue. This feature modifies the state full name to an abbreviation. It doesn't do this for when the return label is created though causing serious issues (not just error messages) with the whole process - resulting even with sending back an incorrect tracking number for the labels created. ShipStation suggests to ask our developers to modify our APIs and such to modify full states/territories to the two letter abbreviations before sending it to ShipStation for fulfillment. What's the point of all the customers facing similar issues to use their resources to meet the requirements that ShipStation is facing with their carriers? Can just ShipStation implement it properly on their side and save their customers the issues? Isn't it better to implement it where it's required once, than implement it thousands of times by all the affected customers in their systems?
I have a lot of customers that send or return orders, when they responsible for the shipping in this case I can use the return option provided and records receiving and adding the item back to inventory Because, the return option works only when you create shipping label, I suggest option similar to “ mark as shipped “ when you can enter the currier with out creating ( purchase) the shipping thanksdror levyISMY, Inc
Please add Fedex Ground Collect. This should be included and I am surprised its not. Almost every big box store I have ever shipped for requires Fedex Ground Collect. Thanks.
So after talking with Shipstation support for over an hour (unsuccessful, but they were helpful), I decided to make this post so that the engineering team can review what seems like an obvious, but definitely lacking feature. SITUATION:Currently my company uses Channeladvisor. Initial setup was a breeze, but the problem comes with the order numbers. Currently Channeladvisor captures 2 orders numbers from Walmart API:Secondary Site Order ID: This is the primary Walmart customer facing order ID. When a customer (or Walmart) calls us on the phone, this is the order ID they are looking at (this is important)Site Order ID: This is a sort of internal PO# that Walmart generates (probably more appropriate for 1st party sellers to Walmart, not 3rd party sellers) Channeladvisor Order ID: This is a randomly generated number that lives inside of Channeladvisor. This number is not used by any other software or user except Channeladvisor (also important)Now here comes the confusing part.PROBLEM:When Shipstation imports the orders, they actually receive all 3 order IDs via the API (confirmed by Shipstation Support, here's the code) However they completely ignore the 2 Walmart Order IDs, and instead place the Channeladvisor Order ID as the ONLY searchable ID in the system (Why??)Since both our call center and order processing teams only use Shipstation, when a customer calls in and gives them 200010172420368, our team members can't find the order (for some reason it shows up in internal note. great, but its not searchable in either Scan or Orders page...).Q: Why is Shipstation placing the CA number as the primary order number, when the Walmart Customer Order # is the more used order number for customer order searches and inquiries (including Walmart themselves).So here are some possible solutions:1. Allow the Site Order IDs (either of them) to automatically populate a custom field as chosen by the user (configured in Settings under Edit Store Details)2. Allow the internal note field to be searchable (at least under Orders tab)3. Bring in more than just the Channeladvisor Order ID (Can Shipstation not support multiple order IDs like Channeladvisor?)4. Just import the Walmart Customer Order ID as the primary order number (like Shipstation already does with Amazon.com)Anyway, I hope the Shipstation team reviews and takes this into consideration as its really confusing to me why this is setup this way.All the best, Mostly happy shipstation customer
1 - It would be great if when I update a Ship to Address on Shopify it was updated on Shipstation when I refresh Shipstation's feed. This would prevent the shipping department from making mistakes, and avoid having to have fulfillment comunicate with shipping.2 - When a NEW item gets added to an order on Shopify, it would be gerat if it could be reflected on Shipstation. Currently only quantity changes to existing items are, meaning if a customer added an item, when they receive the shipped notification email form Shipstation, it won't reflect the fact that the new item was added, confusing the customer and creating a bad experience.Pretty much ANY updates done on Shopify should be reflected on Shipstation so that customers and shipping department receive up to date information from Shipstation.
I have two UPS accounts set up in ShipStation. When I ship out something on a specific UPS account, and it needs to be returned, I would like to be able to create a return label on that same account. However, ShipStation only let's me create return labels on the primary account. So if I ship labels on a secondary UPS account, the only way to print a return label on that secondary account is to temporarily edit the global settings to make it the primary UPS account, then switch it back after I print my return label. I would prefer that ShipStation use the same account that the original shipment was sent on, or for it to give me the choice of which account to use when I create the return label. We have different negotiate rates on each account, and it does come down to $$'s saved depending on where the package is going, and which account is used.
Integration With palletways and DHL Iconsign would be useful for us as we ship larger pallets with palletways and many other orders go through iconsign but there is no integration with ship station and either of these carriers.
Different sellers have different processing times, so it would be nice to be able to adjust the age at which an order goes to the panic red zone.
After being informed by support reps that condition notes are only available for Amazon.com orders (Found Here), I was directed to post about adding this feature as an enhancement. My company is a renewed seller on Amazon, and Amazon recently made changes to the renewed program where you can choose different conditions for renewed items. The condition notes coming from the Amazon Store connection in shipstation help our pickers/shippers know exactly which condition of renewed items they need to pick/ship, without having to dig that information out of the item SKU. This feature would be very beneficial for any renewed sellers on Amazon who happen to sell internationally through the Amazon sales channel. This feature should be enabled for all international Amazon channels. Please let me know what you all think of this.
I have a site on Squarespace that sends orders to ShipStation, which connects to a manufacturer's Shopify and they fulfill orders.I need to connect to a second manufacturer, and they only use ShipStation. Squarespace can only connect to one ShipStation account at a time using the ShipStation extension, so in order to get my orders to the second manufacturer, I would need to clone them or sync them from my ShipStation to theirs. Please consider adding the functionality where a user can copy orders to a different ShipStation account.
Add a field in the response for get shipment and get order to indicate if the shipment has been delivered.
We currently have our own program that informs members where a package is. However, when we switched to shipstation we lost this feature because we found out there is not API connection for this data set. I know shipstation offers a way to provide members this information from within shipstation. However, we would prefer to continue to use our current system and app features.
Hello, I am trying to create a filter in the Shipments tab that will let me see orders that have been shipped by a single user on the account. There currently isn't anything that lets me do this and I am needing to export all shipments by all users and manually remove the users that I don't want to see. This takes between 5 and 10 minutes to do and is a waste of time if I could just filter to see those shipments and export those instead of exporting a needless amount of information that is just going to get deleted after it exports. Please let me know if there is more information you need.
Can I request that ShipStation in future developments allows UK users to use RM click and drop integrated A4 labels please?Must be a major opportunity that alternative suppliers offer?Many thanksJimmy
This is in reference to Insights > Reports > Returned Products Right now this report is essentially showing the SKU of an item a return was generated for, the reason selected for the return, and the customer's name. This report would be a lot more valuable if it also relayed order information. At a minimum, if the associated Order Number came through that would be nice. From a user perspective, I need to download the Returned Products report and then an order report and do a VLookup to get all the information I need. Not the worst thing, but not needing to download multiple reports would be handy. This is helpful in knowing which stores/platforms are generating the most returns, and being able to more easily look into the reasons for our returns. Most users email us to start a return process. While the report shows a customer name, most customers don't use their full first and last names in the email exchange, but all of them reference their order number. So when researching returns on our side, I need to pull the Return Products report, and an order report to pull my order numbers over, and then I can start hunting down emails if I need to. While this is a specific use case, I think a lot of other use cases exist. This could go a step further, as right now you're able to export all your Returns from the Shipments screen, but that report doesn't include the product information. If these reports could be combined, then all return information would be in one great place.
ShipStaion is a great platform; and I have an idea on a simple implementation. We have many integrations working with and around ShipStation and have found a problem with an external splitter. We are fulfilling orders out of different states, so this splitter is necessary, but it seems to not update the weights accordingly, and we are using a weight-rated shipping method. My Suggestion: Add an option for reprocessing the orders on a timer. Once an hour or once every 2 hours will solve our problems, but custom parameters for said timer shouldn't (keyword shouldn't) take too long to implement and could lead to solving a plethora of problems for others. I appreciate all the eyes of importance this post might fall under,Thank you
We are Seller Fulfilled Prime Amazon account. We need to see the Amazon Delivery by Date in order to select the cheapest UPS shipping method.
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