Order Source Integrations

If there is an error on a store, it seems that ShipStation stops auto-refreshing. If ShipStation could continue to auto-refresh after an error has populated, this might re-establish the connection. 

Shipstation orders going to random selling channels,Just need to understand how the shipstation orders are being added to the dashboard and if this is normal behavior.

I'm having an issue with the mark as shipped in the API.  It sends the tracking properly to Etsy, but Etsy shows the carrier as Other.  I need it to show "UPS".  When I confirm through the ShipStation site with UPS in the drop-down, it works ok.  Here is the code I'm using:   $curl = curl_init(); curl_setopt_array($curl, array( CURLOPT_URL => "https://ssapi.shipstation.com/orders/markasshipped", CURLOPT_RETURNTRANSFER => true, CURLOPT_ENCODING => "", CURLOPT_MAXREDIRS => 10, CURLOPT_TIMEOUT => 0, CURLOPT_FOLLOWLOCATION => true, CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1, CURLOPT_CUSTOMREQUEST => "POST", CURLOPT_POSTFIELDS =>"{\n \"orderId\": $orderID,\n \"carrierCode\": \"UPS\",\n \"trackingNumber\": \"$tracking\",\n \"notifyCustomer\": false,\n \"notifySalesChannel\": true\n}", CURLOPT_HTTPHEADER => array( "Host: ssapi.shipstation.com", "Authorization: $auth", "Content-Type: application/json" ), )); $response = curl

Hello greetings from NH Two questions please help a new user.... Gross Weight and Net Weight on commercial invoice - how do we add this info?How do we change the terms of sale?- DOB to Ex-works or Origin.

always get An error occurred attempting to update orders: The remote server returned an error: (520) Unknown only Walmart is there anyway to fix this  

Harmonized codes that are setup in ShipStation for product skus aren't being applied to orders with the same sku from Magento 2.What is the solution?

Our Etsy Sales Channel constantly gives us the 404 Error. Support does a store refresh on their end usually fixes it for days sometimes even weeks and then it happens again. We re-authorize the Etsy channel with our credentials like the Ship Station scripted support recommends but it never fixes it. As a result we have shipped late on multiple orders. Ship station doesn't give us the time of day on actually fixing the issue. Their support team constantly pastes in the default help instructions without ever reading the case history. I keep pointing out to them that the problem is ongoing and they just ignore me, is it time for me to stop using Ship Station and go to another company for my shipping needs. I don't really understand why they don't care to help me.

Hi, can anyone help me find the barcode to scan so that shipstation refreshes our stores? 

Hello,  The integration with my Squarespace store is only bringing in some of my orders, not all of them. What can I do to bring the rest into ShipStation so I can print labels and get the products out the door? Thanks for your help,  Candace

If I have multiple stores coming through from one order source (lets say 2 stores coming to SHIPSTATION from CARTROVER), will I see , or be able to see, which store it came through to CARTROVER, or will I only be able to see that the order came from CARTROVER and not see which store it came initially from?

ShipStation has a known issue that for some customers tracking info is not uploading to eBay. You should immediately check the Awaiting Shipments tab in Manage Orders to see if you are affected. If you are, enter the tracking data immediately. You can do so by using the dropdown next to Purchase Shipping on the left of the records list. I'm surprised that ShipStation has not notified users about the bug. As you know, timely uploading of shipping info is necessary to maintain the highest seller status. Losing the status will ost higher commissions and possibly reduce sales. To make matters worse, eBay algorithms can take months to restore the status even when all subsequent tracking is uploaded on time. I requested during a support chat that ShipStation contact eBay to explain the problem and advocate for eBay to waive these violations to prevent the higher fees and loss of sales. The support person would not even acknowledge the request. If eBay doesn't waive the vi

If I have an open invoice with a retailer, my entire store no longer syncs with ShipStation. That means I manually have to enter all order information into ShipStation until the invoice is paid. We have a net 30 day policy, which means the invoice will be paid within a month, so ALL of my store orders will not sync for likely several weeks. Once the invoice is paid, I will then have to archive it in Wix so my store begins to sync again. Every time I issue an invoice to a retailer, ShipStation loses it's value because the integration for all of my store orders no longer works. Please fix!

I'm trying to pull a list of all orders in shipstation to extract the shipping cost but I'm having a hard time figuring out what field the shipping cost lives within.

My current environment is Magento 2.4.2p1, Linux, PHP 7.4 I normally install the ShipStation extension by downloading the zipped folder and extracting it to app/code. I saw an updated composer package in the Magento Marketplace. Decided to install that using - composer require auctane/api. It downloads, installs and compiles without issue. When I go to ShipStation.com and test my connection, it works Ok. Once, I click Connect, an error is thrown - an error occurred attempting to update orders: invalid xml. error: 'data at the root level is invalid. line 1, position 1.' we received: 'an error has happened during application run. see exception log for details. ShipStation is unable to connect to the store. The Magento system.log file indicates an issue with the file Export.php at line 292. main.CRITICAL: TypeError: Argument 2 passed to Auctane\Api\Model\Action\Export::addXmlElement() must be of the type string, null given, called in /home/public_html/vendor/

Is anyone integrated a My Bright Sites shopping page with ShipStation?  and if so, was it via API?  XML Store?  and all working well, any hiccups to be aware of?  Inventory integration all good?  Thank You

I am very new to Shipstation.  We want to link SS to our Woocommerce online shop.  Is there a setting in SS so that you can create the customized and branded tracking pages and emails without having it linked to your store in a "live" situation?  Is there a sandbox setting where I can do all the work and then link it to the live store and have all formats and settings transfer?  Thanks.

Original post from user Jason French   I know that Shipstation can integrate with a Facebook Shopping, but can I integrate Shipstation with Facebook marketplace orders?

Hello,  We've been shipping orders from Shopify twice, one from our warehouse and one from FBA, and no one on Shipstation, Shopify, or Amazon can help us sort this issue.  We had our Shopify store and Amazon store integrated with Shipstation.Amazon store has both FBA and FBM SKU's. All FBM is shipped using Shipstation.Shopify store only ships from our warehouse using Shipstation. Whenever an order was created on Shopify, it was sent to Shipstation and also to Amazon to be fulfilled by FBA through MCF. Shopify store is set to be fulfilled manually, and after a lot of back and forth with Shipstation and Shopify, our problem was not solved. So I deactivated our Amazon store on Shipstation and the problem stopped. But this is just a short-term solution, we need a solution for our FBM products on Amazon. Has anyone experienced something similar, or could share some insights?

Context: Age sortation is useful to show what orders have been in the queue the longest.  Problem:Ever since we started with the new eBay API integration the age does not sort correctly. See photo.  Request:Please fix and show actual age of the orders from eBay. Temp. work-around: Sort by 'Order Date' instead of age

Recently we received the notification of the new Ebay integration from ship station.  We followed the instructions in the email and updated as requested. Since this update we have noticed the some customer address information is not being imported from ebay accurately.  The issue is most common with international or Puerto Rico addresses, however we have had some addresses not import correctly for US based locations. We have already had to provide refunds to our customers for items not delivered to the correct address when it was found the shipped to address in ship station was not the same which was within ebay.  I sure hope ShipStation looks at this and quickly resolves it.We like most things about ship station but your frequent updates with poor quality control of implementation changes are becoming frustrating and now costing us money.  Pretty disappointing that there isn't an easy way either to let someone at ship station know of technical glitches th

Over the past week I have noticed a change to my order summary and packing slip layouts. Something has added an extra item (when its not really an item) but its more of a header that can be very tricky when picking orders. I have attached a few examples. I did not change anything in my eBay integration nor change any settings in Ship station to cause this. Typically I use the order summary as a guide for larger orders as I do not do any scan to ship or fancy things like that. Has anyone else noticed this problem? I sent an email with screenshots earlier this week and they have not even acknowledged me. This appears to be eBay related only. Something changed where Ship station now displays the description/specification data from the eBay listing. I have all of the things turned off for eBay.    

When we initially connected ShipStation to or WooCommerce,..  syncing worked fine,.. but now we get the following error:   An error occurred attempting to update orders: Invalid XML. Error: ''=' is an unexpected token. The expected token is ';'. Line 69, position 127.' We received: '<!DOCTYPE HTML> <html lang="en-US"> <head> <meta charset="UTF-8" /> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta http-equiv="X-UA-Compatible" content="IE=Edge,chro' We've done EVERYTHING suggested to fix this: plugin conflict detection, checking for carriage returns in the ship to's, uninstalling and reinstalling the plugin, ect. ShipStation says it's WooCommerce.  WooCommerce says it's ShipStation.  Can anyone help?  We just want it to get working again. Thank you in advance.

Recently migrated to magento 2.4Your instructions for installing the extension don't seem to work for me.Magento removed the web wizard and I'm trying to find out how to install this. thanks.

ShipStation disconnects from WooCommerce constantly requiring us to delete the connection and create a new one by entering the Authentication Key.How do we solve this issue?

We recently made some changes in GeekSeller for inventory management, that caused our order imports into ShipStation to start failing. I inactivated that Selling Channel in ShipStation, and created a new Selling Channel for our Walmart orders. Now, our Walmart orders are being duplicated in ShipStation. One instance shows that it was imported from the GeekSeller/Walmart store, and the other instance shows Manual Orders as the Store. The Manual Orders channel is not connected to any marketplace, and was set up for being able to manual enter an order ShipStation when there is a long delay in orders being imported. We have orders that import from multiple e-commerce platforms, but the Walmart orders are the only ones being duplicated. Can anyone think of why or how this is happening, and how we can prevent the duplicates?