In the debacle that is the Amazon integration, I woke up to an email from Amazon letting me know I had orders that hadn't shipped.
Sure enough, there are over 20 orders from last Friday that never synced from Amazon into ShipStation. Keep in mind, I've shipped hundreds of orders since then that all came in fine, so I never even stopped to think that the integration was broken.
Sure, part of this blame is on me for not actually checking Seller Central to look at my order listed, but I rely on ShipStation. We live and die by ShipStation. And, if you're like us, I implore you to go check and make sure you don't have orders that didn't sync over.
It's absolutely infuriating the message this whole Amazon integration is and has been over the past few weeks. There have been so many issues I can't even count.
ShipStation leaderships, if you're reading this, and you really should be....learn a lesson here. Your QA sucks, your communication sucks, and you need better plans for rolling out functionality that replaces existing functionality.
🚨 20+ Amazon Orders That Never Synced
I just want to provide an udpate. ShipStation was able to run a sync on their end which got the orders pulled back in. The damage is still done, but I appreciate that they got them pulled back in.
We have the same problem.
I am receiving a warning from amazon that our late shipping rate is above 4%. They are going to deactivate my account if I don't lower that rate. shipstation recently stopped syncing shipment with amazon when you combine customer orders. So I manually put the tracking on amazon, but that still counts as delay because I put in the shipping info days after we shipped it. What's going on with shipstation????? This is very frustrating. If this doesn't get resolved, we will have to switch to a different app. So sad that we have been using shipstation for over 6 years.
I just talked to customer service. This is not going to be resolved any time soon.This service is simply not supported anymore. https://share.getcloudapp.com/5zurEdDo
Hi,
yes, this is a big problem. I hope people read this below.
we have had an entire day with not sync before. It hurt our Amazon metrics so bad. We got suspended from selling for about 2.5 weeks till my appeal went through.
since then. It has happened two more times!!
but I caught it before damage.
I learned. You can not trust shipstation and Amazon connection. It’s not worth getting suspended off of Amazon. I hired a VA to check this every day for us. (Because we get busy and forget)
since then. We have been ok. But it will continue to happen. So you have to be careful and do something. Sometimes a year or two goes by flawless. The. Boom! No sync. And entire days worth of orders are “late” when they are not
Same issue here too.
We had this issue a few months ago. After deciding the ShipStation wasn't going to fix the problem, we switched to Amazon Buy Shipping (we were using Stamps.com for Amazon orders). It was a great move. It fixes this problem and we are saving on shipping, even after paying the ShipStation $0.20 per shipment fee for Amazon Buy Shipping. Highly recommended.
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