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2023 Price Increases - 2X for Enterprise

  • May 30, 2023 4:06 PM UTC
  • 3 replies
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We just received the notice that the price for our current Enterprise Level account would be doubling from $159 to $324 a month. The price increase includes a subscription increase to $229 and then another $95 to access our existing carrier accounts (FedEx). I'm sure everyone else received a similar notice, just thought I'd kick off a thread here to talk about it. 

    3 replies

    • pleasure
    • May 30, 2023 4:26 PM UTC

    There's also an extra $0.08/label fee as well: https://help.shipstation.com/hc/en-us/articles/4408953242395

    There's been a lengthy discussion over at: https://community.shipstation.com/t5/ShipStation-Features/Extra-20-month-to-add-Fedex-to-my-list-of-carrier-accounts/m-p/19442

     

      • service10
      • May 30, 2023 6:14 PM UTC

      I strongly suggest that you talk to your attorney, and notify your carrier account managers. This is clearly anti-competitive practice designed to force users into paying more for a service that was previously free or leverage a service that ShipStation receives royalties and commissions from... This is ridiculous. 

        • emily1
        • Jun 13, 2024 9:13 PM UTC

        Couldn't agree more with this point of view. 

        In addition to being a monopoly - their service is terrible. I've reported bugs and have had no fixes. We implemented ShipEngine to stop having to pay for monthly users on Shipstation, but ShipEngine doesn't support everything that is needed, so now we are being charged for BOTH. 

        Unresolved software bugs impacting daily use, unsubstantiated fee hikes, and illegal business practices! That's the trifecta.

        I've emailed the FTC - I hope all business owners do!

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