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Add buyer's phone number to packing slips.

  • Jul 14, 2023 2:08 PM UTC
  • 1 reply
  • 5 views

I am trying to find a way to add the buyer's phone number to our packing slips, the same way we have the recipients phone number displayed.  I have familiarized myself with the list of packing slip field replacements in custom templates, and while [Recipient Phone] is included in the list, there is no option for [Buyer Phone].

Is there possibly a work-around for getting the buyer's phone number to be included in our packing slips?

1 reply

yohei
  • Apr 23, 2026 1:33 AM UTC

Might have to do some automation rule workaround to get the buyer phone into a different field that the packing slip customization supports, and go from there.

I also made a tool with a packing slip customization and rendering engine that would do this out of the box called ShipExtension. But for just this use case and no need for further customized packing slips that Shipstation can’t handle out of the box,that might be overkill