Skip to main content

Add functionality for Shopify exchanges

  • Feb 26, 2024 3:17 PM UTC
  • 3 replies
  • 0 views

Please add in support for the new Shopify Exchanges feature.

https://help.shopify.com/en/manual/orders/refunds-returns/exchanges

We have been waiting for Shopify to release this for ages and now find it is not compatible with Shipstation - super disappointing.

      3 replies

      • DND4Life
      • Feb 27, 2024 4:57 PM UTC

      I have an option but its 3rd party, not sure if shipstation is gonna offer native support.

      • Durak33
      • May 22, 2024 5:06 PM UTC

      We really need this feature too. The alternative is to use Shopify's own shipping options for product exchanges. I would like to keep ALL shipments under one roof inside ShipStation, and I would guess that ShipStation wants to retain the business for all those exchange shipments too. The order details in ShipStation need to be able to re-sync with any product changes that put the order status in Shopify back to "unfulfilled" or "partially fulfilled" status.

        • drew3
        • Oct 3, 2024 6:53 PM UTC

        We need this as well.  Sad that no one thought this through -- although, maybe they did.

        Seems like another ham-handed Shopify play to force us to use Shopify Shipping (or even just drive people to Plus.)

        Terms & ConditionsAccessibility statement