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Add Zonos API Support for Canada Post Carrier Accounts so we can resume US labels thru Shipstation

  • Sep 1, 2025 10:57 PM UTC
  • 26 replies
  • 3 views
Canada post has a special partnership they launched with Zonos for tariff/duty collection in order to offer a DDP service. We have an account with Zonos through* Canada Post, and the Declaration ID that Zonos returns to canada post is all done in the Snap Ship program with Canada Post. Currently, Shipstation is not using this part of Canada Post's API.
 
My question, is this: Is it on the road map for Shipstation to support this new API feature with Canada Post for US shipments?
 
*Please note this is different than us having a full fledged zonos account - this is something that was introduced in response to the de minimis removal in the US on August 29th 2025
 
We currently are unable to use Shipstation for any shipment to the US with Canada Post, instead having to use Canada Post directly. They do have a functioning API to talk to Zonos and generate the declaration ID. We'd like to be able to complete this process in Shipstation. 
 
 

      26 replies

      hfxpins
      • hfxpins
      • Sep 2, 2025 3:35 PM UTC

      THIS! downgrading my account and possibly cancelling as it's completely useless to me right now.

        Yes please need postcanada zonos

          What is going on with this? Is there seriously no way for Canadians to ship to the US with shipstation right now? Please respond asap. This is urgent

            info969
            • info969
            • Employee
            • Sep 3, 2025 2:57 PM UTC

            Following

              • Motocom
              • Sep 3, 2025 3:56 PM UTC

              We got that as an answer form Zonos Support this morning: 

              Hello,
               
              Unfortunately, Canada Post is still working on building out the ability to print ShipStation labels through this integration, so it is not currently possible. The documentation available for Zonos and ShipStation applies to our more robust platform integrations. I recommend keeping an eye on announcements as Canada Post continues work on this in the coming weeks.
               
                • zach_c
                • Sep 4, 2025 5:25 PM UTC

                Would love to see any updates at all from ShipStation here, even if they can just acknowledge the issue and say that they're working on this with Canada Post? As a developer I understand things like this take time, but this renders ShipStation next to useless for me and many other Canadian business owners.

                I'm highly considering cancelling unless they are able to communicate a path forwards. Their homepage still advertising international shipments using Canada Post front and center is kinda insane.

                  hfxpins
                  • hfxpins
                  • Sep 6, 2025 11:48 PM UTC

                  I did see an update from SS when i logged in that they are working with canada post to get this added. but i didn't take a screenshot of it 

                  there is an area in shipstation, in the canada post carrier settings to add the zonos account key.. but its still giving errors. 

                  fingers crossed they are working on it. labels are still not working

                  tried it, did not work. cannot make label. blaaaah. 

                  I hate using canada post shipping manager

                  • kds
                  • Sep 10, 2025 3:34 PM UTC

                  Has anyone had any success adding this? I was told by a shipstation agent that they had someone reach out to Zonos customer support and then were able to add it. 

                  • krish
                  • Sep 14, 2025 12:06 AM UTC

                  Following

                  • asaunders
                  • Sep 15, 2025 10:30 PM UTC

                  Sooo...any news on this? Has anyone successfully added Zonos to their Shipstation account and shipped a packed to the US yet? This is getting ridiculous. 

                  hfxpins
                  • hfxpins
                  • Sep 21, 2025 2:07 PM UTC

                  Bumping this. i was able to add it without the credential live part of the account key but too scared to ship until i have some sort of confirmation it works...

                  • jond
                  • Sep 25, 2025 1:57 PM UTC

                  FYI - despite no official announcement - 25-Sept Shipstation Canada Post carrier settings validated the full Zonos integration key.  We were able to save the key and test print labels.  

                  hfxpins
                  • hfxpins
                  • Sep 25, 2025 10:42 PM UTC

                  canada post now on strike btw. lol cant make this up

                  • asaunders
                  • Sep 27, 2025 12:25 AM UTC

                  So...new question, since Canada Post cannot be trusted for more than a week at a time, how does one ship to the US via DHL/ UPS these days? I JUST wrapped my head around all this Zonos crap like two days ago...

                  • estry
                  • Sep 30, 2025 10:59 PM UTC

                  With Canada Post on strike ship station doesn't seem to accept my Zonos key anymore, anyone else try setting up on ship station since the strike?

                  hfxpins
                  • hfxpins
                  • Oct 10, 2025 6:42 PM UTC

                  canada post is back to rotating strike y'all. would love to have had some official word from shipstation.... lol

                  So now with canadapost returning what is happening with the zonos integration?

                  There was an extra 2 weeks to get this going because of the strike.

                  I can see the option to add zonos key with canada post in carrier settings.

                  Has anyone but jond gotten this to work? Without an official announcement it seems a bit risky to start sending orders hoping it will all work.

                  hfxpins
                  • hfxpins
                  • Oct 13, 2025 3:08 PM UTC

                   

                   

                  hfxpins
                  • hfxpins
                  • Oct 13, 2025 3:18 PM UTC

                  zonos has told me it's live as well. 

                   

                   

                  hfxpins
                  • hfxpins
                  • Oct 13, 2025 3:41 PM UTC

                  IMPORTANT UPDATE: SHIPSTATION HAS CONFIRMED WITH ME THE FEATURE IS LIVE. ADDED MY CHATS WITH SUPPORT BELOW. I will be testing one package first to be safe. 

                   

                   

                   

                   

                  its working!

                    How do we actually know if the zonos is working though?

                    There doesnt seem to be a way to tell, and once the label is printed there is still no indicator. It also takes a few days for zonos shipments to show up in their dashboard.

                    So how do you guys know if zonos is actually working or not when creating labels in shipstation?

                    CaraAdmin
                    • CaraAdmin
                    • Community Manager
                    • Oct 21, 2025 1:36 PM UTC

                    Hello @lunacoffee!

                    Thank you for your post! If you’re experiencing this issue, the best next step is to contact our support team at support@shipstation.com. Our development team is actively investigating, and reaching out to support—if you haven’t already—will help ensure your specific case is documented and reviewed as part of that process.

                    We sincerely apologize for the frustration this has caused and appreciate your patience while we work toward a resolution.

                    I appreciate your patience! 

                    -Cara

                     

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