When we have international shipments, orders with $0 line items are causing errors for customs declarations. These are skus that are not actual items, but instead are things like the size of a shirt under a bundled product. It would be helpful to have some kind of automation rule available for customs declarations so we do not have to manually remove all of these items each time
Automatically remove $0 customs declaration items
Hello Melissa12!
Thank you for your post. While we can't remove products for customs paperwork. If a merchant has a $0 item, they want to ensure it's listed as a sample. Otherwise, it will be removed or considered a digital item.
I hope this tip helps. If not, you can always reach out to support@shipstation.com to talk this through.
Happy Shipping!
-Cara
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