We have several automation rules and take care to make sure they are not conflicting. One of our automation rules is not working and instead says the following when we try to re-process rules:
Product Defaults Applied. Product Default "Shipping Preferences" did not apply due to multi-qty/multi-sku order.
There is only one criteria it is supposed to match in order for the rule to automate. Custom field 3 equals. When the criteria is triggered, it’s supposed to do the following:
Create outgoing, return, set, weight, email template, and add tag.
We’ve been in contact with ShipStation support (countless times) regarding the automations not working, and it seems everyone we’ve spoken to perhaps may be new to the platform...or just has limited knowledge on automation rules in general.
Is there a technical dept we can contact? We’ve even spoken to our own ShipStation rep and engineer at this point, to no avail.