Our packers find it most efficient to print the order summary report for pick-pack-ship instead of individual packing slips.
However, the barcode for the order/shipment ID on the Order summary report is un-scannable.
When compared side-by-side to the same barcode on the packing slip, it's clear there are extraneous characters on the beginning and end of the order summary barcode.
I've attached an image contrasting two barcodes for the same order, one from the packing slip and one from the order summary.
This has been with support now for 22+ days and has been "escalated" to their development team.
They haven't returned my recent-most calls. First-tier support claims they, "have someone reach out"
Not.
Is anyone else scanning the barcodes on the order summary report successfully?
Thanks!
Barcodes on the Order Summary report are unscannable
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