Bigcommerce connected store stuck all day

Hey scott8,

I took a look at your account internally to see what was going on, and I wanted to give you some peace of mind: your case has already been escalated to our advanced technical support team, and they are actively working on getting your store unstuck.

You should receive an update soon via your support ticket, but please feel free to reply here if you don't hear anything! 

3 Days here unable to download orders after being a customer for at least 5 years. Just to give you some peace of mind. 

I took a look, and your store is now unstuck. 

And missing a whole day’s orders.