The new outsourced Customer Service staff on Phone Support is the worst Support team I've ever spoken to.
Not only do they NOT KNOW how to use Shipstation, they won't ask questions to get clarification. I have to go around in circles repeating myself over and over again. I'm literally training them on how to use Shipstation and explaining my process and logic of my steps.
The US support staff knew how to use SS better than me. If they didn't know, they were able to figure it out using the gist of my explanation; I didn't have to walk them through the process from start to finish.
This is the 2nd support call where I spent over an hour without a resolution. Not only was the issue not resolved, the support agents didn't understand the actual problem.
