Hello
We are encountering an error when we split a shipment using Split and then recombine the shipments.
6 package order of 2 different products.
We first split the order as a,b,c,d,e and f but later found we can combine the packages as ab,cd,e,f.
So tried to combined all together as ab (shipment 2) and cd (shipment 4) after e (shipment 1)and f (shipment 2) were already shipped. Shipstation throws an error saying this cannot be done at this time.
I have seen this happen before when orders are partially shipped already as you have mentioned. Hope it can be resolved!
Hello Sliceworx!
Thank you for your post. I know it can be frustrating to run into these issues. I would suggest that you reach out to support@shipstation.com. While you are doing the correct steps, we want to look at why you got the error. Support gave me a little step-by-step video if you will review it.
Happy shipping today!
-Cara
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