Buyer Notes not printing any longer

We've been using Shipstation for almost 10 years and just recently the buyer notes no longer print.  We did downgrade about a year ago but they were still printing on the packing slip.  Now all of a sudden then won't print.  The buyer notes are properly imported from Shopify.  I've contacted support and they fix it but it only works for a day. I've contacted support 3-4 x regarding the issue.  Is this something that is being worked on?  We use another shipping software so it's hard to justify upgrading to a much higher plan when we are not using the software as much- would just like the buyer notes to print on the packing slip like they were before for years.  Thanks for any help and feedback regarding this issue.