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Can I add specific delivery instructions to UPS when creating label?

  • Dec 1, 2022 2:20 AM UTC
  • 1 reply
  • 1 view

Hello,

Customer ordered an item from my Etsy store and added a note of "deliver inside first front door". When creating a label, is there a way to add this delivery instruction for UPS to see?

Thanks

    1 reply

    Manager-Erin

    Hello @JonO,

    Thank you so much for being a part of our community, we are so happy to have you here with us.

    I am thinking that the best option for this might be to use a label message since it is supported for UPS. This can be configured in the document options, and you can assign a field replacement like Notes from Buyer (corresponds to Customer Notes) to display notes like this.

    If you want to learn more about this I would check out the following article.

    Configure Label Messages

    Please let us know if you have any questions or concerns.

    -Erin: Your Friendly Neighborhood ShipStation Community Manager.

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