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Can only print packing slips to PDF?

  • Nov 13, 2025 2:27 PM UTC
  • 2 replies
  • 0 views
winfieldcollect

I am getting ready to print out our morning packing slips.  Shipstation Connect is on and all of my printers are connected.  However, when I select the orders I need printed, I am only given the choice of "Print to PDF".  I understand that I can continue to print to pdf and then print from there, but the entire purpose of Shipstation Connect is quickly printing the packing slip.  Has there been an update or is anyone else having this issue?

I have went into Shipstation Connect settings and deselected PDF, but that did not work.  I've logged out and logged back in, and that did not work.

Any ideas?

    2 replies

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • Nov 13, 2025 2:53 PM UTC

    Hello @winfieldcollect!

    Thank you so much for your post! While we wait for others in the community to share their ideas, I wanted to share this Help Center article, which includes a few helpful troubleshooting steps you can try in the meantime. Hope it helps get things moving in the right direction!

    If these steps don't help to resolve your Connect issue, please reach out to support@shipstation.com. They will be happy to assist you!

    Happy Shipping!

    -Cara

    winfieldcollect

    Nevermind.  It seems someone was playing with my settings while out of work and my Packing Slip template was set to "Download".  I hate it when they change my settings and don't change it back.

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