I have a Bronze level account and I can not figure out how to contact support. There is no phone number, email address, or anything else. I'm supposed to have chat for support, but I can't find a way to do this. Can anyone offer some help?
Can't Contact Support (Bronze with no chat option)
Howdy there @Matt,
Thanks for posting in the community! I am sorry to hear that you are having these troubles. You can check out this Knowledge Base article to go over the options to reaching out to our Support Team. The article includes the step by step instructions to operating the chat widget which is available with your Bronze level subscription.
The email that you can use to contact the support team directly is: support@shipstation.com
I hope this helps! 🙂
i don't even have that start chat widge in my page at all. There is no place for me even start chat with bot.
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