Skip to main content

can't purchase postage

  • Mar 9, 2021 11:01 PM UTC
  • 5 replies
  • 0 views

 

when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does.

 

the last time it worked, i purchased postage and burned through it. when trying to purchase more about 15 minutes later, it was no longer working.

 

have emailed, tweeted and called about this and it's been broken for a week. 

5 replies

  • Author
  • Mar 10, 2021 2:47 AM UTC

the above was in safari. updating after trying this in firefox and chrome and all browsers producing the same results: none. 


Manager-Erin

Hi @AMLJ , 

 

Welcome to the Community. We are so happy to have you here with us.

 

I am sorry to hear that you are having trouble with purchasing postage. I am going to reach out to you via a private message to gather some further information so we can get you on the right path to getting this figured out.

 

- Erin: Your Friendly ShipStation Community Manager 

 


  • Mar 7, 2022 6:39 PM UTC

I have the same issue.  I was wondering if there was an option to auto re purchase?


  • Jun 27, 2023 9:47 PM UTC

Same issue.  What was the fix?


  • Author
  • Apr 8, 2024 8:38 PM UTC

This issue is back. Can't add funds for USPS or DHL. Can't 'update' to activate UPS in settings either.

I have been able to add funds in settings, but adding funds in the pop up like the above does nothing. 'Continue' greys out and nothing happens. Currently have one window waiting for over an hour to see if it was just being slow. 

Zero responses from support on this and activating UPS for weeks.