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Can't ship to International locations any longer. Why?

  • May 28, 2022 11:57 AM UTC
  • 1 reply
  • 3 views
FaberUSA

I've been using the paid version of Shipstation for several years and never had a problem with International shipments. About a week ago I started having problems where International shipments are not working. I get an error telling me that the name field needs to have 2 alpha characters, a space, then at least 2 more alpha characters. Of course, the addresses do meet those requirements. What has changed, and more importantly, what do I do to fix this. I've resorted to going to Stamps.com to create International shipments. No problem there with the addressing.

    1 reply

    • allen6
    • May 28, 2022 4:12 PM UTC

    I had this problem today and contacted ShipStation. USPS has a new requirement for international orders. The name in the "Shipping From" Name field must be two names (presumably first and last). Previously we had only one name in this field. I made the change, and we are back to printing international labels. It has nothing to do with the "Shipping To" name field or any of the Shipping To address.

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