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Cannot remove lineitem with qty 0

  • May 11, 2022 6:23 PM UTC
  • 1 reply
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david_dean

When I edit an order within Shopify to remove a lineitem, the result in ShipStation is that the lineitem qty is changed to zero, but the item is not removed from the order.  In V2 I was able to remove that line by splitting the order and then cancelling the resulting order with qty 0.  Or, if I re-combined the orders, ShipStation was smart enough to remove the line with qty 0, leaving me with only the lines with a non-zero qty.

 

In V3 when I split the orders the qty 0 line goes to a new shipment, and when I recombine them it remains in the order.  

 

If I leave them split, and go back to the view where I can see all my orders, I can click on the order with qty 0 and cancel it.  This does cancel the order, but the cancelled shipment remains on the order.

 

If I split the orders like this, then check both of them and click combine, it tells me that the order is already combined.

 

So basically I have no way to remove this lineitem with qty 0.  Please help me figure out a way to do this.

1 reply

david_dean
  • Author
  • Employee
  • May 17, 2022 7:50 PM UTC

Is there any way to address this?  To remove a lineitem with qty 0?