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Cannot See the option Packing Slip under templates

  • Apr 16, 2025 4:19 AM UTC
  • 1 reply
  • 0 views

Hi Experts

I cannot see the Packing Slip options under Templates in ShipStation. Can you someone please help. I saw the help center link, but I don't see that particular option. Any clues.

https://help.shipstation.com/hc/en-us/articles/360045864131-How-do-I-customize-my-packing-slips#:~:text=To%20create%20and%20edit%20packing,plan%20that%20allows%20this%20feature.&text=To%20access%20the%20templates%20so,from%20the%20left%2Dhand%20sidebar.

Regards!

Vijhay D.

    1 reply

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • Apr 22, 2025 4:30 PM UTC

    Hello @mcusa2024!

     

    Thank you for your post in the community!

     

    It’s great to see you exploring ShipStation’s features! After reviewing your account, I noticed you’re on the Bronze plan. To unlock the ability to create and edit packing slip templates, an upgrade to a plan that includes this functionality is needed.

    This feature is available for U.S. and Canada accounts starting with the Silver plan.

    For all other countries: It’s included with the Accelerate plan.

     

    We truly appreciate you reaching out, and we’re here to help if you have any questions about upgrading or want to explore which plan best fits your needs. Let us know how we can support you!

     

    Happy Shipping!

     

    -Cara

     

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