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Charged for a label after voiding nearly two months prior

  • Nov 23, 2024 3:34 PM UTC
  • 1 reply
  • 0 views
I voided a USPS label on September 23 through ShipStation. 
I get an e-mail from the USPS that they made an adjustment on this label on November 14 and ShipStation charged me (minus the .42 adjustment) on November 15.
ShipStation passed the responsibility and had me file an Adjustment Dispute Request with the USPS which was denied.
How and why am I being charged for a voided label? That label has been null and void for nearly 2 months. Why isn't Shipstation doing anything about this? I am trying to receive a refund for this charge.  Any help would be much appreciated. 

    1 reply

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • Nov 25, 2024 8:53 PM UTC

    Hello @inkblot66!

     

    Thank you for posting in the community! After reviewing, it appears this charge originated from PayPal. We’ve escalated the issue and will have someone reach out to you as soon as possible to resolve it. We truly appreciate your patience and understanding!

     

    Happy Shipping!

     

    -Cara

     

     

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