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Closing Account

  • Sep 23, 2021 3:17 PM UTC
  • 3 replies
  • 17 views

Anyone know how do I go about closing my account?  I could never find the right question so that the robot chatbot would give me direction.  I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had received my message, however, today my account was charged for another month.  

The program had stopped importing my ebay sales early this week - although now it has begun again.  I am absolutely frustrated with the customer "support" provided by Shipstation.  

    3 replies

    SuperMgr-Sarah

    Hi Clark, 

     

    I apologize for the difficulty you had trying to find out how to close your ShipStation account. You can definitely cancel your account at any time. Just go to Settings > Account > Subscription and there is a "Cancel your subscription here" option.

     

    Our Subscription help article also includes details on how to do this and what happens after you cancel, for more details.

    Sarah H.Austin, Tx
    • bobbutler
    • Nov 8, 2022 4:22 PM UTC

    Hello Sarah,

    I just signed up with this Shipping Plan.

    I'm 78 and all of the things to do are too involved and above my ability to  understand. Your advice to go to  Settings > Account > Subscription and there is a "Cancel your subscription here" option is helpful, but how do I get to Settings ?

    I want out before eBay starts billing me for something that I'm not able to use. 8 Nov. 2022. Thank you, Bob Butler - RCB.1944@AOL.com .

    Instructions on how to delete ShipStation account. Accounts stay open, regardless if there is a current subscription. They stay open so that it's possible to create another subscription. This is how the the account is deleted. 

    Email: privacy@shipstation.com
    Fill this information out below, in the email.

    •  DATA REMOVAL REQUEST
    •  MERCHANT NAME:  
    •  CUSTOMER NAME:
    •  CUSTOMER EMAIL:
    •  EXAMPLE ORDER#(s):
    •  STORE NAME IN SHIPSTATION:
    •  APPROX. DATE DATA WAS ENTERED INTO SHIPSTATION:

      Just put N/A if an above field is not necessary.
    Terms & ConditionsAccessibility statement