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Code 500 - Login errors

  • Dec 2, 2024 5:09 PM UTC
  • 1 reply
  • 0 views

Hi,

I am occasionally (~25%?) of the time receiving a login error.   The page appears to timeout with an Error 500.  The error window sometimes that it failed to grab captcha token.   I'm not sure that's the exact phrase but it is similar.

Is this a known issue?

Pat

 

1 reply

CaraAdmin
  • Community Manager
  • Dec 2, 2024 5:52 PM UTC

Hello @Toaster!

 

Thank you so much for sharing your post in the community! For this particular situation, we highly recommend reaching out to our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

 

Happy Shipping!

 

-Cara