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combined orders are not fulfilling properly in Shopify

  • Aug 2, 2024 7:13 PM UTC
  • 1 reply
  • 0 views

Our combined orders are not properly fulfilling ALL orders that were combined to ship together in Shopify causing orders to be left unfulfilled in Shopify. 

1 reply

CaraAdmin
  • Community Manager
  • Aug 7, 2024 8:41 PM UTC

Hello @trisha-e2e!

 

Thank you for posting on the community for support around this issue. I checked in with the support team, and they said that this is a fully supported feature. Since we are not seeing any bug reports around this I would suggest reaching out to support@shipstation.com for some troubleshooting. 

 

Thank you and have a wonderful day!

 

-Cara