I feel like the return portal overall could be bolstered up a bit with more conditional/ custom rules for returns in the returns settings themselves but one of the biggest requests I get related to returns aren't from customers themselves but our shipping/ receiving department. It would be great to have customers print out a return slip in addition to the return label to give context of what is being returned and why, information present within shipstation already. This way whoever is receiving a return has immediate context and can process more efficiently. Right now the only real identifier of a return is locating the original order number on the return label or referencing the customer name, but labels often arrive pretty marred and sometimes are unreadable.
Customer Return Printout, Separate from Return Label
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