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Decimal values for dimensions? (i.e. fractional inches)

  • Jun 30, 2021 3:49 AM UTC
  • 3 replies
  • 0 views

Why can't you enter a fractional dimension for a package? Especially with cubic shipping you would think this could add up quite a bit.

    3 replies

    masonfabian
    • masonfabian
    • Employee
    • Jun 30, 2021 4:19 PM UTC

    Hello! Try clicking in the box to change dimensions in smaller increments. The arrows add and subtract 1, but you can change the H/W/L to 9.1 for example. Hope this helps!

    • scmsteve
    • Author
    • Jun 30, 2021 4:44 PM UTC

    I tried to type in the boxes but they do not accept a decimal. I did not try the arrows, but you said they go up/down by one?

    Manager-Erin

    Hi @masonfabian and @scmsteve, 

     

    Thank you both for being a part of our community and for your posts and comments. 

     

    What Mason said is on point, you should be able to type in the decimal value as the arrows either subtract or add one to the total value of the dimension. This being said, I realize you never stated where you were attempting to alter this information.

     

    Can you tell us where you attempting to change dimensions? Were you trying to set dimensions via automation rules or were you doing this within the order? 

     

    Please let us know, 

     

    -Erin: Your Friendly ShipStation Community Manager 

     

     

     

     

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