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"Description of good is Invalid"

  • Jan 22, 2021 3:09 PM UTC
  • 2 replies
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When I try to create my shipping label, I always get this error message: "Description of good is invalid". 

I searched online what to do, but didn't get what I needed.

 

Someone can help me? 

 

Thanks a lot!! 

Best answer by masonfabian

Can you provide the name of it? I know that for international customs, some characters such as " or - are not accepted with some carriers. Try removing things that are not letters or numbers from your description.

 

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    masonfabian
    • masonfabian
    • Employee
    • Answer
    • Jan 25, 2021 8:01 PM UTC

    Can you provide the name of it? I know that for international customs, some characters such as " or - are not accepted with some carriers. Try removing things that are not letters or numbers from your description.

     

      • Gabrielle
      • Author
      • Jan 26, 2021 5:11 PM UTC

      Hi Mason! Thanks for you help. You were right - I used some characters that weren't accepted by my carrier. All good now! 

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