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DHL Service Point

  • Jul 18, 2025 10:51 AM UTC
  • 1 reply
  • 0 views

After 7 month of using Shipstation daily for processing orders shipped from Germany, there are 2 major problems I have:


1. I can't send via DHL to DHL Service Point. There is neither a selection "DHL Service Point" nor does the system allow me to create the lable with "Packstation 123" in Address field and "Postnumber 123456789" in continued Address. Sending to DHL Service Points is cost savvy and convenient, therefore essential.


2. I can't send from Germany to Switzerland. Custom Forms are falsely generated, both with DHL Deutsche Post and UPS. The postal fees are never considered in the Forms, therefore I can't use these without risking having them sent back.

I had several support conversations about this, it was suggested to me to post here.

    1 reply

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • Jul 24, 2025 2:53 PM UTC

    Hello @R0se!

    First, welcome to the Community! We're so glad you're here. This space is a great place to find answers, share feedback, and suggest new product features—we hope you find it helpful and inspiring!

    Thank you for sharing your request regarding international shipments with Deutsche Post DHL. Currently, this service only supports shipments between Germany and Austria and does not include Switzerland. You can find more details here. 

    Service point integration is not currently available. However, we’re always working to enhance our platform, and we can see how this functionality would be valuable to you.

    Let’s also see if we can gather more support from the Community. If others would like to see this added, give it a thumbs-up to show your interest!

     

    Happy Shipping!

    -Cara


     

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