Skip to main content

Discount and Gift wrapping line items being erroneously added to Etsy orders

  • Feb 1, 2023 8:57 AM UTC
  • 3 replies
  • 0 views
carriej

The following has happened all of a sudden since 1/26/23 for orders imported through my Etsy store:

1. “Discount”  of $0.00 shows on every one of my orders. “Discount” line item appears on the packing slip and on [Item List] in Email Notifications for these orders. Note: I don’t have any discounts (coupons, etc.) active on Etsy so these don’t ever appear on these Etsy orders.
2. “Gift wrapping” also shows every gift order. “Gift wrapping” line item appears on the packing slip and on [Item List] in Email Notifications. Note: I don’t have gift wrapping option enabled on Etsy.

 

    3 replies

    Moderator-Davis

    Hey there @carriej, 

     

    We absolutely want to help get to the root of this with you! 

     

    Please reach out to our support team via email or live chat widget so that we can investigate those orders directly in your account. 

    From Moderator Davis, May the force be with you!
    sales95
    • sales95
    • Employee
    • Feb 17, 2023 3:47 AM UTC

    Same here with us...finally got an email from support that they are aware of the problem and it would 2-4 more weeks before they would assign it to a programmer.  In the meantime is there an email for someone from SS I can forward the messages from our Etsy customers wondering where there discount is!

    Have you noticed that SKUs from Etsy are also no longer pulling into ShipStation?

    Terms & ConditionsAccessibility statement