We have been getting lots of reports from our customers that they are not receiving email notificaitons with tracking information. We finally got around to testing this and confirmed.
We are currently integrated with:
Amazon, Walmart, Woocommerce and Manual Orders
All of the above do NOT sent emails to our customers. We have contacted support via email, and got no where. Today, we upgraded our account to access live chat. Same thing, we are not getting anywhere. (Clear your browser cache, oh it works for tech support, etc etc..)
We know this is not a localized issue, because NONE of our customers receive the shipping notification. Yes, it is enabled...
Support asked us to disable our Manual Order store and to create a new one. We did this and now manual orders ARE sending email notifications. Problem is, we can no longer access all of our old manual orders as that store is inactive now.
Does anyone have any solutions? This is just dragging on with no solution in site..
